One cloud backup will not work, others will

Please advise the type of backup task - files and folders; disks and partitions etc. Also confirm the build of ATI you are using and the version and build of Windows (for example Windows 10 Pro 64 build 1909).

Update: the backup log refers to "User Files (C and D)" which suggest folders and files. Have you tried backing up the user files of C spearately from those on D? In the case of C, are you backing up the libraries or are you becking up the specific directories, if so which ones? I know non-stop backup does not like libraries, but do not recall issues with files and folders. 

Ian

Running TI2020 Build 25700 on Windows Pro x64.

The backup in question was indeed a file backup (not Non-stop) of the User folder on C: and the moved User Folders (Music, Pictures, etc) on D: and has worked flawlessly for weeks until about a week or so ago (suspiciously close to the new update).

The same files (on C: and D:) are also backed upped locally (to external USB drive) using a seperate task locally and that task continues to work without any errors.

As suggested, I've since created 2 seperate tasks to backup to the cloud, 1 for each drive and while initially both were failing with the same error as the old task, only the task backing up user files on C: now fails (the D: task now appears to work for now).

Looking at the cloud storage it seems the failing task created a new folder that takes up 1.4GB (that is very slowly growing) of space but somehow contains no files!?

Ran chkdsk and other tools and no errors found on either drive.

Log file (and errors) seems to be the same as before:-

17/04/2020 20:16:31: +01:00 44208 I00000000: -----
17/04/2020 20:16:31: +01:00 44208 I00000000: ATI Demon started. Version: 24.6.1.25700.
17/04/2020 20:16:31: +01:00 44208 I00640002: Operation User Files (C - CLOUD) started by schedule.
17/04/2020 20:16:32: +01:00 44208 I013C0000: Operation: Backup
17/04/2020 20:16:32: +01:00 44208 I013C0000: Backup type: file level
17/04/2020 20:16:35: +01:00 44208 I0064000B: Priority changed to Low.
17/04/2020 20:16:46: +01:00 44208 E00040019: Error 0x40019: Error occurred while backing up.
| trace level: error
| line: 0xaa33a143c434a5f7
| file: c:\bs_hudson\workspace\123\home\backup_worker\impl\backup_worker.cpp:169
| function: `anonymous-namespace'::ReturnCodeToError
| line: 0xaa33a143c434a5f7, c:\bs_hudson\workspace\123\home\backup_worker\impl\backup_worker.cpp:169, `anonymous-namespace'::ReturnCodeToError
| PcsCode: 0x6
| $module: archive3_adapter_vs_25700
17/04/2020 20:16:46: +01:00 44208 E013C0005: Error 0x13c0005: Operation has completed with errors.
| trace level: error
| line: 0x9f2c53c72e8bced8
| file: c:\bs_hudson\workspace\123\products\imager\demon\main.cpp:738
| function: main
| line: 0x9f2c53c72e8bced8, c:\bs_hudson\workspace\123\products\imager\demon\main.cpp:738, main
| $module: ti_demon_vs_25700

Start: 17/04/2020 20:16:31
Stop: 17/04/2020 20:16:46
Total Time: 00:00:15

PT, can you find the C:\ProgramData\Acronis\TrueImageHome\Logs\backup_worker log file to match your ti_demon log shown above as this will contain more detailed messages about what is happening for this task.

If you need help with the backup_worker log, then please zip it to preserve the original file name then attach the zip file using the file upload option for this topic.

It could be that you have included the OneDrive folder - while this is excluded for Disk + Partition backups, it may not be for files and folders. If that is so, and you use files on demand, then that could be the cause of the problem.

You can backup you OneDrive folder directly to Acronis Cloud (I believe this applies even if you have a perpetual licence). You do this by opening the Online Dashboard (can be accessed via ATI and selecting "Account", and it is at the bottom). Click "Add" right-hand top; while it refers to Office 365 it should work with just windows - all you need is your Microsoft Account.

Pleas keep us updated on your progress.

Ian

Thanks for the responses, but I cant get any further as TI is now screwing up in yet another way.

I cant run ANY task now (either manually or scheduled) as they all go into queued mode, despite the fact there are no other tasks running!

Tried doing a repair install, no help.

This is beyond a joke now, whats the best way of removing ALL traces of TI, files, registry etc? So I can do a 100% clean install and hopefully fix this trainwreck of a product for now.

PT, if your tasks are going into queued status, then ATI believes that a task is already active or is in error recovery to retry after a failure.

With Cloud backups, doing a full uninstall of all traces of ATI will not remove any of your data from the Acronis Cloud servers but you would need to reconfigure your backup tasks again after doing a fresh install.

I would recommend an alternative approach first:

Download the Acronis Scheduler Manager (link in my signature) and run this as Administrator, which will open a black Command prompt type window.

Type the command: task zap  which will remove all scheduled tasks, including those created by error recovery.

Restart your computer, then open the main ATI GUI and test that your working backups can still run manually.  Note: you will need to put back the schedule for all tasks that was removed by using 'task zap'.

This will still leave the issue of the problem backup that needs more information to determine why it is failing?  The C:\ProgramData\Acronis\TrueImageHome\Logs\backup_worker log file for that task should provide more information on why it is failing.

PT,

The last log you posted shows Operation User Files....... Error 0x40019:

Given you are backing up User files are Windows Libraries included in your files you have selected for backup?  If yes can you remove the Libraries from the backup and see if that resolves the issue?