Problème activation Acronis True Image 2020
Hello,
I bought a Sabrent interface EC-SSHD SATA/SSD for cloning my SATA hard disk to a new SSD hard disk.
As mentionned on the package, "Free Acronis true image cloning software $30 value".
I've uploaded and installed the Acronis software via Sabrent web site ver. 24.5.1.2400 (464Mo).
It normally works for cloning without any other order/payment. After analysing disk 1 and 2, I've launched the cloning but it require to pay to get the function!! Why it's free and included with Sabrent product.
Even if it's normally free as above mentionned, I've clicked to get it for 39,99€ on your web site.
The upload through the link is Acronis True Image 2020 ver. 24.5.1.22510 (600MO).
It has been necessary to uninstall the previous to install the new version paid.
After installing the Acronis software and to run it, I've try to register my licence with the number transfered.
The problem is that it requires the previous licence number!
In fact I can't run it and it's very urgent for me to clone my disk.
Could you please find the solution in order to validate the licence purchased regularely?
Hope you will answer very quickly.
My PC runs on windows 10 Family / 64 bits version 1903 (18362.720)
I'm a private individual.
Thanks for your feedback
Best regards
Frederic FREMIOT


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