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Restore from backup

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I recently upgraded to 2020 version of True Image. Backup process seems fine with successful validation BUT..
I tried to do a "test restore" and as soon as I select the restore option I get a blue screen with an error message "unexpected kernel mode trap". This causes a automatic restart of my computer.
This did not happen in the previous version. There have been no hardware changes or new software added to my PC other than the automatic MS / Norton updates.

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I do not recall this issue being reported previously. May I suggest you repair the ATI installation. Download the installation file from your Acronis Account, then in Explorer select the installation file, right click and select run as administrator, you will then be prompted to select either uninstall or repair the installation ,select repair.

Repairing Acronis installation can fix a wide variety of problems. Not sure how the installation is deficient but it can cause user problems.

Ian