SOLVED - New job will not use TIBX

Acronis 2020 b22510 I've upgraded computers of a customer from 2019 to 2020 and created new backup jobs to make use of the tibx format. result: Acronis will not use the tibx format. expected result: it should use tibx file as described here: https://kb.acronis.com/content/63441


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yes it has older tib files, but I have also tested this on a local location where there are no tib files
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Karl, do the new backup tasks have names that are the same as the old ones?
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Hi Bruno, yes I have named them exactly the same. Do you think this is a root cause?
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Karl,
I would expect that to be the case. Test a new name to find out for sure.
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Karl, I'm thinking there may be residue in the .sqlite databases that may confuse things. At some point I'd like to better understand what is there.
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Hi all, this is really strange I have uninstalled ATIH with the cleanup tool checked all folders (localappdata, appdata, programdata) for traces all ok. Reinstalled ATIH 2020. Started with new jobs, some of them renamed. Now the disk backup is tibx, the folder backup remains tib as designed.
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Karl,
Things are working correctly. Disk/partition backups will use .tibx, file/folder backups still use .tib format.
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Yes, now they do. After a clean install. I have no idea why it refused to do so for the disk backup even with a new job (though same jobs name). I marked this topic solved. Thanks for your help and and time everyone.
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