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Where to go after purchase support? What url?

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Hello Lawrence,

welcome to Acronis forums!

If you have purchased the Pay-per-Incident support, you will get the phone number for contact. See details in the article How to Get Phone Support.

Otherwise, please follow these 2 simple steps in order to contact Acronis Support Team.:

1. Log in to your account (create one if you're new) and register your product.

2. Create a support request.

Please refer this KB article for more details: https://kb.acronis.com/content/56079