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Win7 problems following TI2020 backup

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Dear Fellow Acronis users

Following my latest routine weekly TI2020 backup (Build 38530; backing up My partitions from a 1TB SSD to a separate internal 3TB HDD) I've today found serious problems in WIN7 (Normal mode) with wifi unavailable (refuses even to let me run the Troubleshooter), and no access to Control Panel; even Windows Explorer won't run. But: most applications do run.

If I go into WIN7 Safe Mode, everything seems to be working normally - wifi, and therefore email, browsers, Control Panel etc. I have checked for recent installs - none for days and I've been using the machine for some hours each day, as usual.

So the WIN7 facilities and Internet connection unavailable in Normal mode are working fine in Safe Mode With Internet.

The last three weekly backups (switching from .tib to .tibx were 318GB, then 3Gb and early this morning, 30GB; incidentally it now says "Not scheduled", but I think I saw Verified earlier.

Does anyone recognise the above problems as relating to Acronis, please (before I consider alternative steps to deal with it)?

Any relevant advice will be greatly appreciated - Paul    

1 Users found this helpful

Paul, I have never seen any problems being caused by simply running an Acronis backup task as there should be no changes made whatsoever to any of the source files, programs etc by that activity.

Problems can occur when doing recovery of backup data but even that is rare!

Unfortunately Windows 7 is getting rather long in the tooth these days and is getting minimal updates if any at all, so it suggests that something else is at work for the symptoms you are seeing here?

If you have a good disk backup of the OS drive from prior to these problems appearing, then restoring that backup would be one way to resolve them unless they have some form of hardware cause (unlikely given all is Ok in safe mode).

If you have a spare disk drive you can install in place of the current OS drive, then recover to that spare drive - that would be the safest option for testing recovery.  Recovery should be performed after booting from the Acronis bootable rescue media.

Hi Steve,

I thought it worth checking before doing a recovery.

Simplest might be a System Restore, which I have from only 5 days ago, so no significant changes to reapply.

I do have a bootable USB made with Acronis, but nothing with the full OS afaik.

Thanks for your usual helpful resonse.

Paul