Clone failure

Warren, please edit your initial post above and remove your email address unless you wish to test how many spam mails you can receive by having it harvested by spam bots etc.

The Demon log file for the clone operation has to be the starting point for any understanding of why this did not work correctly?

There is a new MVP Assistant log viewer tool that has now been made available by Acronis via the Community Tools page.. 

If you have Disks & Partitions backups created on ATI 2020 or later using .tibx files, then look in the Backup Worker logs.

If you have Files & Folders backups using .tib files (or Disk backups from earlier versions using .tib files) then look in the Demon logs.

Other logs are shown by the MVP Assistant under the 'Active Logs' heading of the Log Viewer page of the Assistant.

The log files should be zipped to preserve their original file names if sharing in the forums and would need to be less than 3MB in size, otherwise you would need to share the zip file via a Cloud share service such as OneDrive, Dropbox etc.

Thanks

How to I find the Demon log file?

Use the new MVP Assistant tool as per my previous update.

How can I uninstall then reinstall True Image without loosing the license?

I wonder if that might address my problem.

Warren, there should be no need to uninstall & reinstall ATI 2021 just to get your clone working correctly!

ATI is licensed based on the hardware signature of the PC, so even doing a clean install on the same PC should be fine provided you activate using the same license serial or else sign in to your Acronis Account to activate.

Please see KB 56634: Acronis True Image: how to clone a disk - and review the step by step guide given there.

Note: the first section of the above KB document directs laptop users to KB 2931: How to clone a laptop hard drive - and has the following paragraph:

It is recommended to put the new drive in the laptop first, and connect the old drive via USB. Otherwise you will may not be able to boot from the new cloned drive, as Acronis True Image will apply a bootability fix to the new disk and adjust the boot settings of the target drive to boot from USB. If the new disk is inside the laptop, the boot settings will be automatically adjusted to boot from internal disk. As such, hard disk bays cannot be used for target disks. For example, if you have a target hard disk (i.e. the new disk to which you clone, and from which you intend to boot the machine) in a bay, and not physically inside the laptop, the target hard disk will be unbootable after the cloning.

You can also use Backup & Recovery instead of using cloning which is the method I have been using myself with newer NVMe M.2 PCIe card drives where I didn't have an external adapter for this type of drive.

Thanks

I was wanting to try a reinstalation to address this problem

This problem has never happened before. I started the clone process, select Automatic mode,  and I did the usual processes of selecting the source and destination disks. I then indicated that the disk would replace a disk on the source computer.

I selected Proceed and the Disk Cloning Process dialog box came up indicating “Estimated time left: less than 1 minute”. Then a dialog box came up saying “The disk was successfully cloned”. Nothing was copied to the destination disk. This happened 5 times.

Warren, if you are performing the clone from within Windows, then the log file is the place to look for any information on why it didn't happen correctly?

What exactly are you cloning from and to?

What type of PC is involved?  Desktop or laptop?

How are the source and target drives connected?

What type of drives being cloned?

Hi and thanks

I am running Acronis from Windows 10, It is a desktop, Both drives are directly connected to the Mother Board, The source drive is a solid state drive attached directly to the mother board. The destination HD is a traditional HD. I run the Clone program once a month and have been doing it many years with no problems. This is the first time I have seen this problem

Warren, thanks for confirming the details but again, it is the log that is really needed at this point to try to understand what is happening with the clone operation between your drives?

Thanks

How do I get the log???

Please see my earlier posts related to using the MVP Assistant tool to look at the logs, this includes tools for saving the logs etc.

Thanks, I have the MVP. What files should I look at and send to you? The systemreport.zip file is 59 meg. So my E-mail will not send a file that size.

Warren, please see the following images showing the best steps to take.

Using the MVP Assistant, select the Demon logs in the left column, then click on Log Files in the top menu, and then on Open Location to see an Explorer window.

Now, in the Explorer window, either zip the complete C:\ProgramData\Acronis\TrueImageHome\Logs\ti_demon folder, or else zip the individual ti_demon logs for your clone attempts.

Once you have the zip file, then use the File > Upload option shown below the text entry panel here in the forum to share the zip here for this topic.