Detected Vulnerabilities Scan Failed

Acronis True Image Version 2021, Build 25.7.39184
Microsoft Windows 10 Pro (64-bit)
Version 1909, OS Build 18363.1379
After running a vulnerability scan, the following error message appeared:
"The vulnerability scan failed."
I have rebooted and run the scan several times.
What do I do?
ATI does not have a repair ATI feature.
Thank you in advance for your feedback.


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John,
Vulnerability assessment became available with update 2 of the TI 2021 product. I think that feature relies on a cloud connection so that may be at issue here. Do you connect wireless to the internet? If yes can you connect to the internet via a wired connection and if so have you tried that?
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Steve - I appreciate your help.
As you suggested, I did all the steps in
KB 60915: Acronis True Image: repairing program settings
Ultimately, I did the Cleanup Method which did not correct the problem.
Just after completing the Cleanup Method, I received an email from Avra Sett at Acronis technical support. I am doing some steps she suggested. I will report back to you after working with her trying to resolve the issue. Thanks again.
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Enchantech - I appreciate your help.
My laptop is hard wired to the router.
I do not use the Acronis cloud because my backups are video related and huge.
Please see my above response to Steve.
Thanks again for your help.
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John,
I did read your reply to Steve. My comment would be, see how your support goes. I would suspect possibly an internet connection or network connection issue of some type being at fault. Something like that would interrupt the assessment process which would cause the scan to fail.
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