Aller au contenu principal

HP ENVY X360 15

Thread needs solution

My system is: HP ENVY X360 15-ES0540ND from april 2021

Acronis does not see my C Drive.
What can I do so that I can still make a BackUp with Acronis?
Tks John

0 Users found this helpful

John, welcome to these public User Forums.

What version of ATI are you using here?  This should be shown on the Account page of the main application, assuming that you have installed it.

What type of drive is installed in your HP PC, i.e. is a standard SATA drive (HDD or SSD), or is it a PCIe card type drive such as NVMe M.2 SSD drive?

How are you trying to do the backup here?  From the installed Windows ATI application, or after booting the PC from the bootable Acronis rescue media?