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Log error message

Thread solved

Hi all,

how to resolve this ?

2021-03-10T18:00:03:276+08:00 14136 E00000000: Error 0x40007: Error occurred while opening the file.

| line: 0xf35f747b3b21fad4

| file: c:\jenkins_agent\workspace\ati-main-win\1173\core\file\windows\winnt_dir.cpp:971

| function: winnt_dir::OpenWin32Dir

| line: 0xf35f747b3b21fad4, c:\jenkins_agent\workspace\ati-main-win\1173\core\file\windows\winnt_dir.cpp:971, winnt_dir::OpenWin32Dir

| $module: ti_demon_vs_35860

2021-03-10T19:48:50:029+08:00 14136 I013C0006: Operation has succeeded.

 

 

Thanks

1 Users found this helpful

Peter, this is a known issue when making Disks & Partitions backups and appears to be a timing issue with the ti_demon log file entries.  The backup was successful as indicated by the final message in the log and this can be confirmed by looking at the associated Backup Worker log.

Note: build 35860 is not the latest build for ATI 2021 released by Acronis, they released new build #39184 back on around the 11th March.