Restore failure suggestions

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Hi. I've been using and upgrading TrueImage for years and it has served me well for reliably creating image backups. However, this past weekend was the first time ever that I've need to rely on it to restore a Windows boot drive and it failed to work. Perhaps I overlooked that tinkering with the BIOS settings is necessary (I hate messing with BIOS). I have a basic home built PC with modern components and an M.2 SSD. 

Are there any basic suggestions on what to do to increase the likelihood of restoring a boot drive successfully? It booted right up to the restore prompts and stayed on preparing for hours...

 

Thank you!

lun 26/10/2020 - 12:15
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mvp

Rich, there are a number of factors that need to be understood when considering doing any recovery operation.

  1. The BIOS mode used by the Windows OS when booting normally to the desktop.
    This will normally be UEFI for most modern PC's and those using NVMe M.2 SSD drives for booting.
    The key factor here is that the same BIOS mode must be used by the Acronis Rescue Media to boot into the recovery environment.
     
  2. Making Disks & Partitions backups of the OS drive and all its hidden / system partitions.  I would recommend making separate backups of each disk drive if you have multiple disk drives installed.  This will make any recovery simpler than having a backup file with multiple disks inside.
     
  3. Create the Acronis Rescue Media and test that you can boot from this using the correct BIOS mode (to match the OS) and can 'see' the drives that would need to be involved in any recovery.
    Note: Any recovery of an OS drive should be done using rescue media, not by starting the recovery from within Windows.  The reason for this is simply that a restart is always needed for recovery but if starting from within Windows, the PC will restart into a limited Linux based OS environment which lacks support for some features used on modern systems with NVMe drives and using RAID mode.
     
  4. The last factor is to recommend that you disconnect any additional disk drives in the PC if these are not needed to perform the recovery operation - this will reduce the risk of an incorrect drive being overwritten and simplify the choices for the drive to recover to, i.e. the backup source is on a USB drive and the target drive to recover to is the only internal drive present!

See KB 65508: Acronis True Image 2021: how to create bootable media and KB 59877: Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media

KB 65539: Acronis True Image 2021: How to restore your computer with WinPE-based or WinRE-based media 

lun 26/10/2020 - 20:01
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Thanks. This is helpful info. All of the suggestion were in place with the exception of disconnecting additional drives. 

lun 02/11/2020 - 12:07