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USB drive with disc image not recognized during restore process.

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While attempting to re-load a disc image to a Panasonic Toughbook Win7 32bit the system boots fine into the Acronis utility (on a USB flash drive) but will not recognize any other USB drive I plug into it, so I am not able to perform the restore.

I have tried a variety of different sizes of flash drives and external usb hard drives.

Any suggestions will be greatly appreciated. 

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Tim, welcome to these public User Forums.

What version of ATI are you using here, is it ATI 2021 as per this forum?

Next, what type of USB rescue media are you using here?
I suspect that you may be using the Linux based media given you have a 32-bit system?

When are you plugging in the USB media holding your backup image file(s)?
Are you waiting until the ATI application is shown or earlier?

Note: I would suggest plugging in the second USB media / drive as soon as the ATI rescue media has started to load and boot.

One further suggestion: with the latest version of ATI (2019 on) it is possible to create an Acronis Survival Kit external HDD with both a bootable 2GB FAT32 partition holding rescue media and the remaining space as NTFS space for storing backup files.

The survival kit is typically created as a 64-bit boot drive but it is possible to create a 32-bit version (I have one of my older Seagate drives as a 32-bit boot drive for older PC's).  This was created by using the MVP Custom PE Builder tool which offers a choice of creating 32-bit or 64-bit media.  You would just need to create the 2GB FAT32 partition at the start of your USB HDD drive and give it a drive letter that you can then give to the MVP tool when it asks if you want to create USB media.  I use a copy of the free MiniTool Partition Wizard software to create the FAT32 partition and resize the existing NTFS partition to make space for it.

Note: I would recommend creating the survival kit on a Windows 10 PC if you have one rather than your Win 7 Toughbook, as the Windows PE files can be taken from the Windows 10 Recovery Environment.

I would suggest having the USB drive attached before you reboot into the Acronis utility.  This way device initialization will complete and a generic driver for the USB device will load during the boot process.