Backing up Documents and Settings issues.

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Acronis TIMC build 8398

After installing Acronis Components to remote computers, I'm attempting to setup a secheduled task using the "My Data" option to select the folders I wish to backup. If I select folders under the "Documents and Settings" folder, it will not keep the information I selected. It seems it will always try and backup an administrator.domain folder even if it is not selected. If I go back into the setup it will show that this folder is not selected. It is doing this on every instance that was isntalled. Also, it is de-selecting folders that I have selected. Please advise.

Thanks

ven 25/06/2010 - 15:44
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Bethany!

Welcome to our Forum, we're glad to greet you here!

Unfortunately due to the lack of information it is hard to identify the cause of the issue. Could you please gather the following information?

  1. Exact sequence of steps performed
  2. Acronis Info

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

mar 29/06/2010 - 13:36