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2010 version problem backing up win/7

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i have a registered version or true image home 2010. i am running win7 with morzila as the op sys. when i try to download the updates it asks for the serial #, i put it in and it rejects it. they say that they do not support the 2010 version. what is the solution to this, anyone have a clue to what is going on? no live support so how do you talk to acronis? i am trying to get the program to do the scheduled back up. i have it in the system but it fails to do the scheduled backup. thanks for any & all replies!

the version i am now using is build 7.160

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You can download the most recent version by logging in to acronis.com, going to product updates. I just tried this to make sure it still works; it did/does. Btw, 7160 is listed as the last/latest build of ati2010, on the English site anyway.

Dunno why it should reject your Serial #, unless the ATIH2010 you have is actually an Upgrade version from an earlier release (in which case you'd need to register the earlier release first, most likely).