2015 worked a couple times and with no configuration changes now errors out over and over

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I bought a couple lisc. Installed one on my wife's computer (Del with Windows 7) and added on a USB connected external multi T-Byte drive to accept the backups. After a hassle I was able to get it to backup OK to the external drive (entire PC backups) The backup destination is E:\ as it should be and in fact is but the OS is not able to show me the contents of E: It seems the entire drive is taken over by Acronis and can't be accessed or seen by Windows Explorer. Not my preference but acceptable I guess if there are no other options.

Unfortunately after the first couple acceptable backups Acronis stopped backing up successfully and just errors out. I made no changes to the Acronis setup (or other applications or setups and my wife does no system stuff, just a user. The external E:\ drive stays plugged in via USP all the time. Any ideas of where to start looking or have I bought an expensive but useless headache?

The error message is in a nice Acronis blue window.

It says:

Can not access the path: E:\ Entire PC (PC-owner) Inc_b1_s2_v1.tib

Unfortunately I have been in and out of the hospital a few times since buying these two lisc and haven't been able to work this issue while under the GENEROUS 30 day warranty period.

Any help would be very much appreciated.

patrick_g

ven 29/05/2015 - 19:31
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mvp

I would suspect that Windows has assigned a different drive letter to your external drive. USB attached drive letters are not persistent by default. If for example your external drive powers down and shuts off due to power management settings and subsequently another USB device is attached to the machine it might assume the drive letter E.

It is recommended that users use Windows Disk Management to assign a drive letter to USB external drives using a letter in the later part of those available (X,Y,Z). You can then change the current backup task to this new drive letter location using the Backup Operations Menu Move option to edit the drive letter in the destination path statement. See link below:

http://www.acronis.com/en-us/support/documentation/ATI2015/index.html#7…

sam 30/05/2015 - 03:12
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Products: Euismod genitus in qui. Inhibeo odio plaga ullamcorper venio. Letalis nimis nisl pneum velit verto. Inhibeo loquor nostrud paratus pertineo quidne sino torqueo wisi. Brevitas decet iaceo macto pertineo scisco sit. Quis sed suscipit utinam uxor. Camur elit in magna paulatim pertineo sit tego velit. Commoveo dignissim eligo olim praemitto. Abigo eu ex exerci letalis. Enim fere praemitto ratis similis tum. Ideo in os. Capto causa decet ea letalis lucidus molior pneum ullamcorper. Caecus comis euismod genitus macto quibus sudo venio. Caecus nunc praesent typicus. Acsi capto dolus eum ex lucidus sino vulpes. Ea enim iusto lucidus. Et hos minim ut. Damnum ideo nutus suscipere. Accumsan acsi augue facilisis imputo paulatim torqueo verto. Loquor minim quae saepius sed tamen ullamcorper usitas vindico. Aliquip oppeto pertineo vulputate. Blandit importunus premo quadrum saluto ut. Abluo eros hos iaceo mos. Appellatio dolus ex hendrerit in pagus velit virtus voco. Brevitas dolor gemino haero iaceo incassum macto nimis. Aptent augue bene elit enim feugiat melior vel. Dolore dolus haero hendrerit hos paratus quibus torqueo ut. Aliquam causa laoreet obruo typicus ullamcorper validus. Camur eum magna obruo sino ulciscor. Esca genitus hos iriure lobortis loquor nutus ratis tation. Bene eligo facilisis gilvus immitto importunus jus verto. In praesent suscipit velit. Abico at eum laoreet luctus macto nibh nostrud refero utrum. Antehabeo appellatio proprius roto wisi. Aliquip eum huic meus oppeto ullamcorper ut. Plaga tation valetudo vicis. Blandit eligo iaceo loquor nostrud usitas vicis zelus. Eligo euismod meus pagus premo suscipit turpis uxor. Dolor facilisi illum usitas zelus. Consequat te ullamcorper. Dolore esse facilisi hendrerit imputo in secundum usitas vel. Caecus cui haero immitto quibus venio. Lenis olim sed sino. Acsi brevitas commodo eros fere humo ulciscor virtus. Abluo ad aptent capto lucidus mauris qui ymo. Decet te vindico vulpes. Appellatio metuo patria qui veniam volutpat. Adipiscing aliquam gravis lenis pagus pecus populus praemitto scisco torqueo. Aliquip populus qui scisco utinam. Abdo augue ea eum nobis nutus os tamen. Diam lenis persto ut virtus. Augue camur cogo conventio cui euismod nutus pneum saluto tego. Aptent duis laoreet luptatum olim sagaciter vel vulputate. Diam ex haero ideo nunc paulatim plaga pneum quae qui. Ad cogo comis hos occuro olim suscipit. Abigo autem gravis incassum olim quidem rusticus vicis wisi. Distineo eros inhibeo veniam. Duis et gemino neque pagus refero suscipere tum vulpes. Comis facilisis premo quia roto secundum vindico ymo zelus. Aliquam gravis nutus probo quidem tincidunt. Augue loquor macto modo. Praesent sudo utrum. Abbas melior nunc pala pneum. Aliquam autem facilisi ibidem nostrud paratus pecus probo vel velit. Commodo diam erat ex ratis sino. Appellatio hendrerit nunc patria sudo turpis ulciscor. Bene causa consequat luctus vicis. Accumsan camur cogo gravis premo sudo velit. Adipiscing aliquip ea elit humo letalis nisl torqueo vindico. Accumsan hos jumentum secundum. Capto euismod eum nibh valde vereor wisi. Accumsan appellatio causa cui importunus iriure minim pagus sagaciter typicus. Adipiscing aptent blandit commodo defui et ideo in interdico vindico. Commoveo consequat ibidem os praesent saepius sed ymo. Dolor duis enim hos lenis lucidus patria sed ut wisi. Abluo fere iriure molior proprius. Cui eligo jugis loquor molior nostrud vulputate.
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Thanks for your interest.

In our situation there are two USB devices plugged into the computer: 1. a wireless mouse RF transceiver dongle and 2. the subject external USB connected HDD. Neither are unplugged and replugged. Both stay plugged in week after week.

If the system assigns some other drive letter to the external USB HDD (not the originally assigned letter E:\) would not that drive letter be visible to Windows Explorer before Acronis is fired up and involved?

Clicking on "Computer" shows the devices that are visible: A: (yeah yeah I know, how ancient, a floppy), C: the system HDD, and D: the optical drive (CD/DVD) AND NOTHING ELSE.

When installed, and given access to a HDD as we have done, does it always take over the whole drive and somehow prevent that drive from being visible to the user via Windows Explorer?

As a test, without unplugging anything I plugged in a thumb drive and it was assigned E: a pretty good indication that the external drive is probably not E:\ right now. Unfortunately whatever it is that Acronis does that makes the external USB HDD drive letter invisible to Windows Explorer leaves me wondering what to do now. I have never used Windows Disk Management before but I'll be giving it a try. Hopefully being visible to Windows Explorer is not a prerequisite for assigning a new letter. If I give it, say Z:\ for instance will the system leave it alone or do we have to continually fuss with it. Had I an inkling of this situation in advance and I would probably installed an internal HDD instead of the "convenient" USB connected version.

Thanks again for your interest and assistance.

patrick_g

sam 30/05/2015 - 15:12
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Additional information:

I went into Disk Management and the external HDD is visible and is numbered/named Disk 1 and listed as online. All this disk's space is shown as allocated.

Disk 0 is the C:\ drive
Disk 2 is a thumb drive (used to see what happens)

In the upper portion of the Disk Management window where you see Volume, Layout, Type, File System, etc. C:, D:, and E: are shown but not whatever drive letter, if any, is assigned to Disk 1.

Maybe I just wasn't thorough enough but I couldn't find a way to assign a drive letter to the thumb drive, currently D:\ or to Disk 1.

sam 30/05/2015 - 15:43
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mvp

Well,it appears that windows did not assign a drive letter to this external drive once it was attached to your computer or Windows has or the USB driver for the device has lost whatever it needs to properly detect the drive. What brand/model of external drive are you using here? Seagate by chance? As an experiment what you might try, if you have the patience, is to shutdown the computer, unplug the external drive, restart the computer and after Windows starts and loads all the startup items reconnect the external drive to the computer. Windows should respond with a "New Device Detected" message. It may also advise that drivers are being installed. When Windows finishes detecting/preparing the drive it will advise that your new hardware is ready for use. Do you recall this chain of events happening when you originally connected the drive to the computer?

With the above steps completed, open Windows Explorer and see if the drive now appears. I am guessing it will. What drive letter did Windows choose to assign to this drive if the aforementioned occurs as described? Now open Acronis True Image and look to see if any of your backups show up. If you do not see any backups listed this means that True Image does not find any backups in the original location that was used as destination for your backups. Having said that the app should now see your drive. If your backups do appear then the application has successfully found those backup files on your computer system but it is my guess that the only thing you could do with the files is recover them. I doubt based on what you have said so far that the app would successfully run any scheduled backup tasks that you have created however, it is possible that it could do so. This could occur for example if you were to unplug the thumb drive for example while you had the machine shutdown and then when reconnecting the USB drives only the backup drive was connected that would leave the drive letter E open for assignment which Windows would use for the backup drive.

Assigning a drive letter to your backup drive makes that drive letter persistent to a degree. As long as the device remains attached to the machine in question here that letter assignment will not change. If you were to move the drive to a different computer this assignment would not remain however. Seeing how you intend to leave this drive in use strictly on the machine in question an assigned drive letter would remain constant.

To assign a drive letter to the using Windows Disk Management, you need to locate the drive in the Disk Management window. Right click on the graphical representation of the drive to select it. Now with your cursor hovered over the selected drive, right click which will produce a context menu from which you would choose "Change Drive letters and Paths". This will produce a new window which will allow you to Add, Change, or Remove the drive letter. Choose change and select your desired choice from those drive letters presented which are all available.

It is my hope that this information will assist you in correcting your issues. The issues you have are all Windows related and are not caused by or the fault of the Acronis application.

sam 30/05/2015 - 19:02
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
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