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64 digit id number

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I can not find my 64 digit id number. Can someone please help me? I am 72 and not the best at this sort of thing. Bob

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Hello Robert,

I understand the question and will do everything possible from my side to solve the issue.

·  If you purchased your Acronis product online, then you should have received your serial number in an automatic E-mail that was sent to the E-mail address that you provided at the time of the purchase.

(!) The automatic E-mail comes from CleverBridge (cleverbridge.com), which is the official payment service provider for Acronis.

·  If you purchased your Acronis product offline at a retail store, then the location of the serial number depends on the package:

  • Boxed product, that consists of the CD, White CD Sleeve, Quick Start Guide. - The serial number sticker is affixed to the back of White CD Sleeve;
  • DVD Amaray Case, that consists of the CD and Quick Start Guide. - The serial number sticker is affixed inside the DVD case on right hand side. Directly above where the CD is held in place.

I have checked your account and found only the serial number for Acronis True Image 11 Home, no mention about Acronis True Image Home 2010 or any other. I have sent it to you via PM.

Let me know if you need further assistance.

Thank you.

Ich hatte eine Nr. jedoch ist mein E-Mail Programm abgestürzt so das ich meine Nr. nicht mehr finde!
Ich ersuche mir meine Nr. noch einmal per Mail zukommen zu lassen Herzlichen Dank im Voraus

Hello Hans,

I understand the question and will do everything possible from my side to solve the issue.

I have checked your account and couldn’t find any registered products. Can you please clarify have you registered the serial number on our web site? If you did then please tell me what e-mail address you could have used.

In case you have the receipt or confirmation e-mail for purchasing Acronis software please create a shot of it and send it to me.

Google translate:

Ich habe Ihr Konto überprüft und konnten keine Produkte registriert. Können Sie bitte klären, müssen Sie registriert sind, die Seriennummer auf unserer Website? Wenn Sie sich dann bitte sag mir, was E-Mail-Adresse, die Sie genutzt haben könnte.

Im Fall haben Sie die Quittung oder Bestätigung per E-Mail für den Kauf von Acronis Software erstellen Sie bitte ein Schuss von ihm und schicken Sie es mir.

Let me know if you need further assistance.

Thank you.

i cannot register my Acronis Home 2010 product. I have the white CD cover and have a 64 character serial code on the back of the cover but when I enter the no.(and I have checked it carefully) I have no success when trying to register.

I have installed Home 2010 and downloaded the latest update but now I have a problem with getting my incremental backups to work so I need to register.

Help? Willie

i cannot register my Acronis Home 2010 product. I have the white CD cover and have a 64 character serial code on the back of the cover but when I enter the no.(and I have checked it carefully) I have no success when trying to register.

I have installed Home 2010 and downloaded the latest update but now I have a problem with getting my incremental backups to work so I need to register.

Help? Willie