Acronis 12, 11, 10 Freezes on Startup after Initializing

Hello Terry,

It looks like the issue's caused by the hardware errors. In order to localize the problem, please send us the output of the following reports: 

1. Acronis Linux Report
2. Acronis Disk Report
3. Once the product got locked, press alt+ctrl+f2, it shoud get you to the command line
   Issue there the folowing command, and send us the output:
   dmesg | tail
   If the product doesn't get you to the comment line, then just send us the above two reports

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.

Can you send me an email address that I can send the acronis report to as http error on attaching report.

Thanks
Terry

Hi Terry!

I'll send you a link to the FTP account via Private message in a minute.

Thank you.

Relying from my laptop.
Terry

Have reinstalled windows. Same result.
Installed Acronis 2010. Same result
When locked up, ctrl-alt-f2 to go to command line does not work.
All results in blank screen and have to reboot.
System report from boot disk also has same result but to go to windows key works fine
Have tried 2010, 2011 and 2012 versions with same result

No Suggestions Yana Savchenko?
Thx
Terry

Update.
Everything works well in Windows. Have created another windows drive so that I was able to restore backups to my main drive.
Aknowlegement of these messages and solutions to the problem would be really appreciated.
Thx
Terry

Dear Terry,

Thank you for your reply, and for keeping us posted. I'm sorry for the delay with the response on this one.

I'm glad to hear that you've workarounded the issue, and was able to restore the backups to the main drive.

The information you've kindly provided indicates errors on the C drive (112 Gb). BadBlockCount doesn't reveal any issues, so the problem might be related to the file system.

In order to fix the drive errors, please do the following:

1. Start -> Run -> cmd
2. In the command line please issue the following: 
   chkdsk /f /r
   and once it offers you to run the check upon startup, press Y
3. Reboot the machine

Upon booting Windows will check the drives, and file system for consistency, and fix all errors it'll find. It should solve the problem.

Please let us know if the issue remains, or in case you have any additional question.

Thank you.

Just returned from vacation.
Have disconnected all drives except for the primary drive.
Generated acronis report after chkdsk /f /r and attached the results.
Same restore results as previous attempts.

Terry

Hello Terry,

Thank you for the update. I hope you enjoyed your vacation.

The report still states that there are error on the drive, but since you've ran chkdsk then there might be some problem with accessing the drive.

We'll still need Acronis Linux Report, which is a part of System Report gathered from the bootable media. From the screenshot you've kindly attached, I assume you that you've tried to create the report from Windows only. What result to you get when you try to collect it from the bootable CD?

Thank you.

Have done another Acronis Report from Windows on another one of my SSD drives OCZ 60g.
Renamed my previous report on my main Patriot ssd drive to reflect the 2 drives.
As previously stated, choosing Acronis Linux Report or True Image results in locked blank screen and Go to Windows selection proceeds successfully.
Booting from Windows Recovery disk, Hiren Boot Disk etc., I have no problem running any application.
Thank you
Terry Shekalo

Update:
Found a Hirens Boot Disk 15.1 Restored, from the internet that had Acronis Utlities with 2012 True Image .

Isolinux 4.03 and Grub 4Dos systems.

Ran Acronis report with same locked blank screen. ALT-CTL-F2 keys no result on both os systems.

Terry Shekalo

Hi Terry,

Thanks for the quick update.

Please try the following as a solution to the issue: 

1. Press F11 in the boot menu
2. Enter acpi=off noapic in addtition to quiet parameter that's already there
3. Press ok, and start loading the media

If the problem remains, please create a WinPE bootable media, and perform the backup from it.

Let us know if you need any assistance, we will help.

Thank you!

re:F11 boot
Do not reach that parameter screen as only have seen a split second cursor and then the locked blank screen after hitting the F11 in the boot menu.
.

Press F11 in the boot menu
Enter acpi=off noapic in addtition to quiet parameter that's already there
Press ok, and start loading the media

Have received another replacement motherboard and new memory sticks.
Same issues and results.
Attaching todays Acronis Report file.
What else can I try?

Have created PE disk with same results.

Terry,
Just wanted to ask a few question. Are your disks running a firmware version free from known issues? While researching SSD's I looked at several brands. I recall patriot, ocz and crucial disks being particularly prone to file system corruption with early firmware versions. Even my Corsairs had issues with first generation sandforce controllers. You also mentioned that you have performed several re-installations. Were these reinstall of Acronis or Windows?

As Yana has pointed out, your logs are showing errors in both the MBR and file system.  I wonder if numerous re-installs of the Acronis Start Up and Recovery Manager using one or more versions of the software might cause behavior like this?  The disk structure on SSD's can be pretty sensitive.  Am I off base here?   

Hi Shadowsport

File system error: 33 (Unable to create volume snapshot) frpm log file.
Is this the MBR and file system error you both are talking about?

My Ocz had no problems with Acronis prior to getting the Patriot drive.
Now both have same issues with latest firmware.
Had reinstalled both the Acronis software and Windows 7 installations.
I will do complete disk wipes on both drives and try to see what happens then.
Have used Acronis restore for many years with no problems.
Just strange on both Boot disk and windows restore having the same problem.
Terry

Hi Terry,

It was late when I started looking through your logs.  In addition, I am not an expert with SSD's.  Have only been using them about a year.  The second and third items in your log appear to be errors which resulted from the BOOT failure using the Acronis Media. 

There does not appear to be any bad blocks, so the issue would appear to be with the disk's structure and not related to a physical issue with either disk. 

I don't want to send you down the wrong path, but at this point, you have tried the conventional route.  Perform your tests with only one disk present.... I think you have two possible testing scenarios.  Perform a SecureDelete using PartedMagic below.  Shutdown and boot from a ATIH 2012 boot CD. This should be the moment of truth.  Might even be wise to Load Defaults in BIOS before performing the test boot.     

If successful, install windows. I'd change controller mode in BIOS to AHCI, etc at this point.  Allow windows to format the drive.  You'll get the 100mb system reserved partition and the primary active partition marked for BOOT.  After one successful boot of windows,   try the Acronis boot CD again.  Going forward, I'd avoid enabling the start up and recovery manager since it does modify the MBR.  I hope this will be successful. 

PartedMagic is a good option for Secure Delete:

free Bootable ISO

Pics from GUI

180  0D 0A 41 20 64 69 73 6B 20 72 65 61 64 20 65 72  ..A disk read er
    190  72 6F 72 20 6F 63 63 75 72 72 65 64 00 0D 0A 42  ror occurred...B
    1A0  4F 4F 54 4D 47 52 20 69 73 20 6D 69 73 73 69 6E  OOTMGR is missin
    1B0  67 00 0D 0A 42 4F 4F 54 4D 47 52 20 69 73 20 63  g...BOOTMGR is c
    1C0  6F 6D 70 72 65 73 73 65 64 00 0D 0A 50 72 65 73  ompressed...Pres
    1D0  73 20 43 74 72 6C 2B 41 6C 74 2B 44 65 6C 20 74  s Ctrl+Alt+Del t
    1E0  6F 20 72 65 73 74 61 72 74 0D 0A 00 00 00 00 00  o restart.......

160  84 E4 74 02 B4 41 5B 8A D3 C3 0D 0A 4D 42 52 20  ��t.�A[���..MBR
    170  45 72 72 6F 72 20 00 0D 0A 00 72 65 73 73 20 61  Error ....ress a
    180  6E 79 20 6B 65 79 20 74 6F 20 62 6F 6F 74 20 66  ny key to boot f
    190  72 6F 6D 20 66 6C 6F 70 70 79 2E 2E 2E 00 00 00  rom floppy......

1A0  00 00 00 00 00 00 00 00 00 00 00 00 0D 0A 52 65  ..............Re
    1B0  6D 6F 76 65 20 64 69 73 6B 73 20 6F 72 20 6F 74  move disks or ot
    1C0  68 65 72 20 6D 65 64 69 61 2E FF 0D 0A 44 69 73  her media.�..Dis
    1D0  6B 20 65 72 72 6F 72 FF 0D 0A 50 72 65 73 73 20  k error�..Press
    1E0  61 6E 79 20 6B 65 79 20 74 6F 20 72 65 73 74 61  any key to resta
    1F0  72 74 0D 0A 00 00 00 00 00 AC CB D8 00 00 55 AA  rt.......���..U�
  Sector 41 (0 0 42)

Shadowsport

Completed a secure erase on Patriot SSD drive. Would not erase in IDE mode in Bios.
Only Patriot drive attached.
Installed Windows 7 x64
Have not installed Acronis on the computer.
Ran Acronis Report from Windows. Have attached file here.
Changed to ACHI in Bios and tried booting computer.
Changed Bios back to IDE and booted computer.
Modified achi section in registry
Rebooted computer and ran Acronis Report.
Attached file here
FYI previous Acronis reports were all run from Windows as Acronis Boot disks kept locking up.
Booted Acronis Boot disks.
Same issues with freezing .
Will try installing windows on spare ide drive I have and will advise if problem related to only ssd drives.
Any other possible solutions as current Acronis Report detected error in Disk 1 Partition 2
FS: NTFS
File system error: 22 (Block bitmap corrupted)
Thanks
Terry

Terry,
You didn't try to boot from the Acronis boot CD after running a secure delete on the drive. (before installing the OS)?

How about with no drives connected?  Will Acronis load?

I just generated my own report, and ours look to be about the same... minus the file system errors you are seeing.

I did and Acronis would not load and did all the baby steps like testing the memory etc.
Will now try some other disk backup programs and see if they have the same issues.
Wish Acronis tech would help as I have been using Acronis for over 4 years with no problems and when I purchased 2012, I only did backups and when I tried to restore a backup, the 30 day free tech support was over.
Have you tried the Windows vhd backup and restore yet?

Thanks
Terry

FYI "21403: Can't restore... Block bitmap corrupted (0x70016)" title found by doing google search.
Possible acronis drivers. TI 2011
Not resolved.

Yes, read that one.

I have not tried the Windows vhd backup and restore. What brand/modle MB are you using (curious)?

M4A89GTD PRO/USB3

Tried Paragon 2012free version. Great program.
Burned the rescue disk and had same issues with normal parameters on boot disk.
Rebooted again and chose safe mode and it worked!

Tried different parameters on creating TI 2012 but had same issues: acpi=off noapic vga=ask nopcmcia pci=bios
Did one of many google searches on Acronis Safe boot disks and found that in TI 2012, safe boot addons would be in only prior versions to 2012.
Went on Acronis site and downloaded TI 2011and the safe boot addons.
Removed TI 2012 and installed TI 2011 and then the safe boot addons.
Created boot disk with the TI safe addon.
Booted the rescue disk and chose TI full version and same prior issues.
Rebooted and this time I chose TI safe version and it ran perfectly with no issues. lol
Therefore problem was not disk related but hardware incompatibility.
Now what do I do now with TI 2012 as it is software related?
Frustrated with Acronis with their non existant support as I have wasted many hours trying to resolve disk problems on their diagnosis.
Also wasting your time .
Appreciate your efforts

Hello everyone,

Thank you for your posts and your valuable assistance everybody.

Terry, in this situation I would recommend contacting our Support team directly so that we can investigate this issue and get to its root cause.

Since this is a recovery issue we will not charge for Support.

Please let us know if there is anything else we can do for you.

Thank you.

Thank you Anton
Have submitted an email to tech support as chat window would not open (even after test popup opened and flash installed with lowest security setting in IE 9)

Shadowsports. Thanks for all your time and efforts.
Very much appreciated.
Terry

Terry,
We sure gave it a go. You've gathered alot of good information along the way. I'm satisfied that the issues lies in compatibility between the 890GX or SB850 and the boot media. At the very least, support might be able to provide you with a patch to resolve the behavior. Certainly worth investigating. Trying to help was not a waste of time for me. I work for a software development company and test/solve these types of problems all the time.

I enjoy it and thanks.