Acronis 2010 build 6053 damages RAID array on Windows 7

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello,

After installing Acronis I ran a first backup of documents and settings.
It stopped after a few seconds and the PC was hung up. After rebooting I saw my raid array was damaged (INTEL MATRIX Storage manager) and was recovering. I waited 2 days until it was completely recovered and reinstalled the latest build from scratch.
I retried backupping some files.
Result: again a damaged array which is now recovering.

Please Acronis, fix this problem asap because the software is completely useless to me at this moment. In fact, it is dangerous for my data.

Hardware en software:
Windows 7 Ultimate
ASUS P6T Deluxe V2 motherboard
Intel core I7 920 @2,67 GHz
6 GB Ram
ICH10R SATA RAID controller
3 * Samsung HDD HD103UJ (1TB each) in raid-5 mode

Fichier attaché Taille
report.zip 62.81 Ko
INtel_storage_manager.png 83.22 Ko
mer 30/12/2009 - 06:49
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hans... have you had any contact from Acronis with a solution to this yet?

I have a Gigabyte UD7 board and was about to build a 2 x SSD Raid0 array for my O/S (W7 Ult 64-bit) and apps, all hanging off the ICH10R controller... but if it isn't going to work, then I'll have to try another solution or simply wait.

Bruce

dim 17/01/2010 - 20:43
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Hi!
I have the same Problem.
I start a Backup Job after 10-20 seconds the OS freeze.
Mouse is still usable but no reaction from the os. I think Windows cannot access the Harddiscdrive anymore.

Hardware:
MSI P55 -GD80
2x wd1002fbys (RAID 1) Intel Matrix Storage with the newest Drivers installed
Core i7
8 GB Ram
OS Win 7 Pro 64 Bit

Is there any Fix?

Best regards
MB

sam 13/02/2010 - 17:19
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Acronis sent me a patch that has sorted out the (chipset) problem completely.

sam 13/02/2010 - 23:23
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi Bruce,
thank you for the information!

@Acronis Team:
could you send me this patch?

Thanks and best regards
MB

dim 14/02/2010 - 20:11
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Hi Acronis Team,
a new try to contact you..
I (and a lot of the Boardusers) need as quickly as possible this Patch. I have to Backup a critical Workstation with Win 7 and Raid 1 Configuration. Please help me with this problem.

mer 17/02/2010 - 12:31
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi Arconis Team,
I have the same problem:
HP Z800 with Win 7 Pro 64 bit; Intel Matrix RAID Controller and 9.5 driver; RAID 10 (4 drivers 1TB)
Could yóu please provide the available solution / patch ?
Thanks in advance

dim 21/02/2010 - 20:41
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Let me add a me too to this list. I am running a Dell with Win 7 Pro 64 bit and an Intel Matrix RAID Controller. I have had the same freeze and crash problem as described above. Build 6053 will not backup on this machine.

lun 22/02/2010 - 15:07
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Like I said above... once I posted my problem in here... I received a PM from one of the Acronis guys and after validating my product... he sent me the solution (which was to d/l an iso for a build that worked)

I'm sure one of the tech guys will be in touch as they are a great company, and they'll sort your problem out.

lun 22/02/2010 - 18:11
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Guys,
good news. I talk to Eugenia via the Chat. He send me a Link to a FIX KB article. I will test the fix asap and let you know if it works!

http://kb.acronis.com/content/6529

Best regards

jeu 25/02/2010 - 09:50
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
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Commentaires: 843

Hello all,

Please accept my apologies for the delayed response. Let me address this situation.

This issue with RAID controller can be fixed by downloading and recreating your CD from the special ISO file.

I'd recommend you to download the version which is based on another loader (the version has some extended list of drivers and startup parameters). We have implemented the possibility to download the appropriate ISO file after logging into your account (the serial number should be registered). This option is available for the current and (n-1) versions. Please log in to your account, go to the Registered products and downloads section -> Bootable media. Download the file.
To get access to the ISO you should first register Acronis software.

You can find more information on how to burn an ISO image to a CD here.

Additionally to this, you are welcome to ask me any other questions concerning Acronis, and I will assist you further.

Regards,

lun 01/03/2010 - 08:28
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