Acronis 2011 & Win 7 Shut Down Issues
I had invoked the Win7 control panel add in but after I had taken a full image and shut down my computer I was presented with a screen telling me that it was copying files and was in the process of shutting down (or words to that effect) this took a further 25 mins to shut down.
I have now disabled this function, my question is, what was copied and where?
Amendment
Well it seems that the long wait to shut my computer down (only when I have taken an image) still exists as it has nothing to do with the Control Panel entry because I have disabled it, is this normal to get the following words on the Win 7 shutdown:
The machine will be turned off automatically after the operations are completed (tonight it took 40 mins)
Does everbody get this? or is it just me?
WHAT OPERATIONS nothing in the user manual (that I could find) not even mentioned I will consider putting 2010 back until this is all sorted.
Colin
I will certainly try that tonight if it is trying to index a 80gb file on my external drive that would explain the time lag in shutting down, almost convinced it could be the indexing! but I still think it is an Acronis issue, but then why did Acronis V9, 10 not do this?
Note:
I do not have Service Pack 1 beta for W7.
Paul
Someone else who has the same issue has tested it for me and his external backup drive is not indexed so indexing on shut down is not the issue
Although it has not been confirmed I think you get this message if ATIH is in the middle of a backup and this allows it to complete. One of the thing I complained about in ATIH2010 was that if the system shutdown for any reason (Like an automatic wi9ndows update restart) ATIH2010 would corrupt its records and from that point on any incremental backups would not be able to be restored as ATIH2010 could not work out where some of the associated files had gone and no amount of trying would fix that issue.
One of the suggestions I made (and I don't know if it has been implemented) was that if a backup failed for what ever reason the next backup taken would be a full backup so that there was always a good backup to restore.
I think the screen you see is the image I have attached (can you confirm this) and this is the solution as from this screen it is impossible to force a shutdown and cause the corruption. Unfortunately this has side effects in that if a backup has just started you have to wait for that, the validation (if configured) and the consolidation to complete before the system will shutdown.
So I do not think there is much you can do about it but it does ensure that the backup sequence is (or should be) intact. I also think it will apply to NSB should that be doing its thing at the time of a shutdown.
Perhaps an Acronis representative would like to confirm the above. CASE ID 93806 from the Beta
Yes, that is exactly what I get as seen by your image, are you saying that after the backup has been completed and the program has been shut down it is still running (will check in task manager tonight) hence the long wait on shut as the backup is still continuing in the background.
I have noticed that the progression bar never gets to the end during the backup before it disappears and thinking about it I have never seen "Backup Completed" on the screen.
Looks like we have gone back to the dark ages of Windows for Work Groups 3.11
No, I am saying that *if* a backup is running it will run until completion - that is what is stopping the system shutting down.
I also think if you use NSB that that will also cause the same situation if it is busy doing something.
Look to see if there is an active task or NSB run going on before you shutdown. If so then I think what you see will happen. If there are no tasks running then the system will/should shutdown in the way you expect.
Tried a new image tonight (with the windows task bar open) and it said it would take 1hr 20mins after 30mins and with the progress bar a third of the way along, the progress bar just disappeared but I thought it must still be running due to the timings, checked in Windows task manager and the TrueImage Home Service process had gone so I thought it has finished, time to shut down PC, and yes there it was:
The machine will turn off automatically after the operations are completed
Well that took a further 50 mins so the timings were way out, to spend over 2 hours to take a 73gb backup ( complete job with Acronis 2010 always took approx 40 mins) and no indication what is happening is a complete joke, guess it is time to go back to Acronis 2010 or look for a more stable (working) image program.
Hallo,
ich habe mit ATIH2011 und Win7 x64 die gleichen Probleme wie Du. Das Problem mit dem Fortschritt-Balken ist ja ein alter Bug aus dem Vorgänger von ATIH2010, der in ATIH2010 nicht mehr vorhanden war. Es wurde wohl mit ATIH2011 Build 5105 eine fehlerhafte BETA-Version veröffentlicht.
English:
Immediately at the beginning I would like to apologise for my bad English. I have not found a German forum. I use translation software.
Hi,
me have with ATIH2011 and Win7 x64 the same problems like you. The problem with the progress bar is an old bug from the predecessor of ATIH2010, who did not exist in ATIH2010 any more. It was probably published with ATIH2011 Build in 5105 a faulty beta version.
I have contacted Acronis Customer Central and raised a support ticket and I have recieved the following statement:
The product has been tested on various Operating System, without such issues. However, I have forwarded the comments to the Management Team / Development Team. As soon as I get a reply from the QA Team, I will surely get back to you.
I cannot give you any timeframe as of now. It should not take more than 5-7 business days.
I know at least 2 other people with the same issues so as soon as I hear of anything positive I will post back.
In the mean time I will continue to use 2010
hi all,
same problem here with Win7 x64. In the rare cases that TI2011 performes a backup (another Problem), it seems TI2011 ends a full backup at 50% of expected time without any messages.
The next Windows shutdown takes 8 minutes after a 40 GB backup, i think in that time Acronis completes the backup.
This is the worst version of Acronis TI ever, i try to get my money back.
Whilst as I mentioned somewhere above, I do get the Windows message in both Vista 32 bit ult and in W7 64bit Ult and I now agree it could be TI causing the problem I can definitely say it isn't due to it completing imaging at that time.
On my W7 system I have ABR10, DD11, DD11 ADv beta and ABS2010 (without TI). ABR10 is set to image 6 partitions each morning between 4:30am and 6am, imaging normally finishes around 5:30am.
At the moment due to experimentation, ABR10 is not working - MMS service fails and yet, I still get the disk activity and error message.
On Vista I have TI 2011, DD11 Advanced beta and ABS2010 (without TI) - this has no scheduled imaging tasks as it is a VM and is used for testing. again after an MS update this also now has the shutdown message and in fact constantly hangs at shutdown.
The only common Acronis software for me on these two machines is the firewall utility and DD11.
My CPU is a quad core. I only mention that as it seems as though it might be relevant to the validation problem that is being discussed in another thread.
The same message in the 'shutdownofsystem.png' is occurring on my Vista SP2 machine with ATIH 2011 using the online backup. Instead of minutes, the message will occur for hours. Right now I am waiting until the hard drive light stops blinking and Internet activity comes to a stop. Then, I hit the reset button. Another alternative that I am going to retry is to set the Internet timeout value to a really low value (say, '1') and then shut my router off and see if Acronis times-out. That should work, also. IMHO, better to shut the router off than the computer!
I got exactly the same message yesterday during shutdown. As far as I know there have been no active backup jobs. OTH I did not watch the computer until it completely shut down, so I'm not sure how long it took.
cu,
Michael
Further to my original comments I have ATIH2011 install in a VM and I set the VM up such that NSB/Backups are being placed on a separate disk and when I try to shutdown the VM I can use resmon on Win7/64 to see that is happening as far as writhing to files is concerned and I can see that the Acronis Backup disk is very busy reading and until whatever is doing the reading stops the system will not shutdown. I will see if I can isolate things further - more later... (perhaps). I need to separate out Scheduled backups and NSB onto separate disks to see which one is causing the problem.
I have just installed the new build and the issue of computer not shutting down is still there I was informed by support that this issue was resolved in this build, so it looks like Acronis like's users to have there computers hang for up to 30 minutes on shut down after taking an image, after 4 years with Acronis I may have to look for an alternative program, in the mean time I will continue to use Acronis 2010.
I am giving Acronis True Image 2011 a trial and each time I have done a "Files" backup, this has happened when I shut down my PC before going to bed. This is hours after the backup has "finished" and I have never seen it on occasions other than after an Acronis backup.
Is there no reliable and usable backup sotware out there for Windows 7?
Maybe I'll have to revert to Windows 7 own back up and suffer the month of Sundays it takes to do a backup?
I had a support ticket with Acronis for this problem and they have sent me the following fix:
"The only way around the issue is to disable regular validation while creating an initial backup setting. Regular validation is set to once per month by default. This is due to backup validation on system shutdown."
I had to read it a few times to understand what they are talking about, I found the "set to once per month" a bit confusing as it seems you cannot turn it off?
At the moment I have 2010 installed and I do not have the time to put 2011 back on, so if anybody tries it could they please let me know the result. In 2010 there was an option to untick Archive Validation but as far as I cannot remember seeing this in 2011, also I do not use scheduled tasks so if this is the answer it would need to be for all backup situations.
I've had this problem also and after reading your post I looked in the backup options under validation and there is a box in the lower left that says"Do Not Schedule".It appears to have turned it off.
So are you saying validation is turned off, but you still get the shutdown issues, if so the support fix does not work?
When I first went to the backup options and expanded the validation box,it showed the default "monthly" schedule.After clicking on the "Do Not Schedule" button and expand the validation box it now says"turn on schedule" meaning to me that it is off.After setting up these options I made an Image and shut down the pc and it shut down normally.I cannot say 100% that this fixes the issue because it did not always happen for me but I can say that it did not happen after creating a new backup.
Thanks, will try this soon.
This is certailly working now and I do not get "The machine will be turned off automatically after the operations are completed" I do belive that the menu system could have been designed to be a lot easier.
Paul,
Your 01 attachment shows that validation is turned off completely for this specific task.
If you checkmark the box, validation will occur following each backup and prior to shutdown. Validation will approximately double the run time of the backup. If you have lots of incrmentals, the run time could increase even more because of validating all incrmentals every time the backup runs.
As I understand it by completely turning off the validation I will no longer get the shutdown issues, and that is why I have turned it off and that is why my computer shuts down okay after an image has completed.
I have this same problem and after 10 days or so have no answer yet from Acronis. It's been a fiasco getting any answers for me at all and chat support was not time well spent at all.
My thread: http://forum.acronis.com/forum/14681
I have validation off. The full and incremental backups appear to be getting completed and I can later go back and validate them and they pass. I've come back several hours later and even the next morning only to turn on the PC and see that message "The machine will be turned off automatically after the operations are completed". I have to force the PC off and reboot and or course every time get the message that "the PC was turned off improperly would you like to continue to Windows 7 (or similar)".
I've got no answers at all yet on what the issue is. At my link above you'll see my notes.
Paul,
Another option you might want to test would be to create an addititional non-scheduled task.
The purpose of the task would be to perform a validation on a specific backup.
As part of this task, you could have the shutdown when complete option.
This task could be included in a batch or command file which woul run as a pre/post post command as part of the first original task. The shutdown command would be removed from the original task.
Doing this would give you back your validation process. If you are interested and need help setting it up, the forum contributors would be glad to assist.
I think it bugs a lot of people when programs do things without alerting the user, or the user gets a cryptic message that really doesn't describe what's happening. I also got the 'operations are completing' message on shutdown but quickly figured out it had something to do with ATIH because I had just installed the program that day and had never seen that message on shutdown before.
It can't be that difficult for the Acronis programmers to create a user alert from ATIH to the effect that shutting down now will interrupt the validation procedure and it should be manually initiated the next time you start your computer. Is something like this that difficult?
- Jev McKee
I had been getting this, but all of a sudden it has disappeared.
There has been some minor updates for W7 (defender mainly) and the only other alteration has been that I've disabled PerfectDisk's system file defrag capability. Even though this is only supposed to run at boot time.
Hello all,
I am very sorry for the delay but I will do my best to assist you.
I would to share some information about this issue which I have posted in this thread.
We are aware of this problem and are currently trying to reproduce it in our Testing Lab, but unfortunately, we have been unsuccessful so far. That is why I would really appreciate if you could either contact our Support team directly or send me a private message with the following diagnostic information:
1. We will need to know the exact settings that you used to create a backup, please create a screenshot for each step.
2. AcronisInfo report.
Once again, I am terribly sorry for the inconvenience and if you need additional assistance, please let me know. Just in case you need immediate help, you can always contact our support directly.
Thank you.
It is possible that this issue may be caused (or additionally caused) by Acronis Drive Monitor.
If anyone has this problem, is using ADM and the above is not helping try uninstalling ADM.
It is possible that this issue may be caused (or additionally caused) by Acronis Drive Monitor.
If anyone has this problem, is using ADM and the above is not helping try uninstalling ADM.
Not familiar with ADM. Does this install with TIH 2011? If so what is the proper method to remove this?
If you don't know what it is you probably haven't got it, sorry. It is a separate, free download from Acronis: http://www.acronis.com/homecomputing/products/drive-monitor/ . You should find it in your control panel programs list if you have it.
To be honest I may have been a bit quick to blame ADM. I uninstalled all Acronis products using their cleanup tool and reinstalled ATI 2011 without installing ADM and I have not seen one of those messages since. It would be interesting to know if it fixes anyone's issue when they uninstall ADM, but it may be that a clean uninstall of all Acronis products and reinstall of ATI is also a solution. Worth trying both I would say.
The same with me here:
- ATI 2011, build 6597, Win 7 Pro 64 bit, 4GB RAM, Core i5 760 (Quad Core).
- Task with immediate validation after backup.
- Acronis Drive Monitor not present.
Issues:
- PC goes into Standby during validation
- After wake-up and logging in (which took many minutes) I locked the PC (Windows-key + L)
- After about 90 minutes I came back and wanted to log-in. I could not since there was a message saying that processes had to be completed after which the system would be shut down.
(Also see thread http://forum.acronis.com/forum/5946 for extreme RAM utilization during validation).
I would suggest uninstalling all Acronis products, run Acronis Schedmgr, using "task zap" and then reinstall ATI to try to eliminate these shutdown issues. I think you may have some remaining Acronis shutdown task causing problems. I haven't seen this problem since I have done this (also Win7 Pro 64-bit). You will have to set up all your backup tasks again though :(.
Regarding excessive RAM usage during validation, do you use Kaspersky? I had exactly the same problem and it could be eliminated by pausing Kaspersky protection before validation. Clearly not an acceptable workaround. In the end I uninstalled and installed MS Security Essentials. That has fixed it.
Even if you do not use Kaspersky try pausing AV protection before validation.
Thanks Jon. I did uninstall, schedmgr procedure, reinstall, to no avail.
RAM: I use GDATA 2011. I disabled it before validation. Again to no avail.
Strange: when I do a differential backup after a full backup the system never slows down during validation, no matter how big the differential backup file.
I am getting to a point where I am about to evaluate other disaster recovery / backup solutions since I had other serious issues with previous releases. Also, reaction times of Acronis support are long - when I open a ticket I usually wait for several work days (7 or more) for a first reaction. This is unacceptable.
Sorry the whole uninstall/schedmgr process did not work. I know how annoyed I get some times when support offer me that. It always sounds like stabbing in the dark, and I guess we are! Maybe something else changed in my system that I cannot remember. It is so hard to tell with dozens of bits of software auto-updating daily! But I did see this for some time with just about every shutdown and now I have not seen it for a couple of months. It is very odd!
Regarding RAM utilisation, check with Process Explorer if it is your System File Cache that is exploding during validation. If it is I really suggest trying uninstalling GDATA and installing MS Security Essentials instead - just for testing if you like. As you probably know, even disabling security protection does not actually disable the driver and different AV solutions mean different things by "disabling". Quite often they can still cause problems. I can assure you switching to MS SE fixed what sounds like the same issue for me.
RAM: I will check next time the backup runs... Thanks!
Paul,
Another option you might want to test would be to create an addititional non-scheduled task.
The purpose of the task would be to perform a validation on a specific backup.
As part of this task, you could have the shutdown when complete option.
This task could be included in a batch or command file which woul run as a pre/post post command as part of the first original task. The shutdown command would be removed from the original task.Doing this would give you back your validation process. If you are interested and need help setting it up, the forum contributors would be glad to assist.
I'm sorry but this is ridiculous. Having to jump hoops to keep a simple task from executing is totally irrational. I have been using TI for years and this is the most annoying issue that I have seen. I think that there are enough users (including myself) getting this error and I am surprised that Acronis can't repro. I don't want my image validated, never have never will. I trust Acronis. It has never let me down except for this issue.
Send me a tracking tool and I will install. Once the issue appears, I can send a log.
Thanks.
Paul,
Another option you might want to test would be to create an addititional non-scheduled task.
The purpose of the task would be to perform a validation on a specific backup.
As part of this task, you could have the shutdown when complete option.
This task could be included in a batch or command file which woul run as a pre/post post command as part of the first original task. The shutdown command would be removed from the original task.Doing this would give you back your validation process. If you are interested and need help setting it up, the forum contributors would be glad to assist.
I'm sorry but this is ridiculous. Having to jump hoops to keep a simple task from executing is totally irrational. I have been using TI for years and this is the most annoying issue that I have seen. I think that there are enough users (including myself) getting this error and I am surprised that Acronis can't repro. I don't want my image validated, never have never will. I trust Acronis. It has never let me down except for this issue.
Send me a tracking tool and I will install. Once the issue appears, I can send a log.
Thanks.
If you are referring to Win 7 shutting down before the backup is complete when choosing to run the backup at shutdown. Yes, I have been told directly by Acronis that they could reproduce this issue. If you are referring to something else then my bad.
As I started this thread I thought I had better update where I am now, I have reverted back to Acronis 2010 a few months ago as I got fed up fighting with 2011 issues all I can say 2010 is faultless just regreted paying out for the 2011 upgrade.
Paul,
Don't know whether you are interested or not but there was a new build released Dec 27 for the 2010 version. It is listed in the sticky postings.
Paul,
Another option you might want to test would be to create an addititional non-scheduled task.
The purpose of the task would be to perform a validation on a specific backup.
As part of this task, you could have the shutdown when complete option.
This task could be included in a batch or command file which woul run as a pre/post post command as part of the first original task. The shutdown command would be removed from the original task.Doing this would give you back your validation process. If you are interested and need help setting it up, the forum contributors would be glad to assist.
I'm sorry but this is ridiculous. Having to jump hoops to keep a simple task from executing is totally irrational. I have been using TI for years and this is the most annoying issue that I have seen. I think that there are enough users (including myself) getting this error and I am surprised that Acronis can't repro. I don't want my image validated, never have never will. I trust Acronis. It has never let me down except for this issue.
Send me a tracking tool and I will install. Once the issue appears, I can send a log.
Thanks.
If you are referring to Win 7 shutting down before the backup is complete when choosing to run the backup at shutdown. Yes, I have been told directly by Acronis that they could reproduce this issue. If you are referring to something else then my bad.
Thanks but no. I mean ''The machine will be turned off automatically after the operations are completed''
Upper post post stated that Anton could not repro. Now before I decide to also go back to 2010, what is being done to fix the issue? I still noticed that my image was still being validated will I was typing the issue. TI validates when it wants and keeps the machine from shutting down if it executes this task and is not completed at shutdown or restart. You see a message saying task completed but you are unaware that it is running. I told it to deactivate about six times and still does it. So the issue is simple. Trigger to disable validation of any image isn't fully functional. It may be trying to validate older images. I don't know.
Thanks.
GroverH
Yes I saw it today and updates completed on 3 computers, thanks any way
Lance,
One workaround I would like to test (but unable to do so because I am running XP Pro,sp3 and shutdown is not an issue), would be to use the Windows Task Scheduler and have it run a TI task which includes validation after the task but does not include the included shutdown command.
Include in the TI task, a pre/post post option to run a command/batch file which contains the commands to perform a shutdown after a short countdown.
I notice also that there is a couple programs on the web which can also be used to help prevent Windows from going to sleep.
Is this anything you have considered until Acronis can supply a regular fix?
Paul,
Keep us posted on the results of fixes for the dec 27 build of the 2010 version.
Grover,
I already have an admin task in task manager to run TI. The issue isn't the fact of creating a batch file to countdown, the issue is TI runs a validation for images which i specifically tried to disable about 5 times. It just doesn't work. There should be a clear option in tools to just disable all validations. The validations will sometimes start on bootup, sometimes during regular tasks and sometimes will be running just before shutdown which creates the intro message of post.
The thing is that TI starts a validation for I don't know which image (I must have a dozen) and it doesn't warn that it's starting a validation and you don't know how long it will take before it ends the validation. Other versions had the option of always validating or just validate one image so nothing is new here, just the trigger is short circuited and I don't want to create a task (I'm not close to suicide on this issue) it just bugs the crap out of me when I can't control when or what a program will execute.
I said this more than once to Acronis. DO NOT BECOME A BLOAT WARE LIKE NERO!!! Keep it simple. That's people like Acronis.
Thanks Grover.
Lance,
Where did you select the validation option, under file backup options or from the version chain selection?
Did you by any chance tick the 'Save settings as default' box?
If TIH is refusing to take notice of you editing a task deleting the validation option and then saving it again, I would think the task script is either corrupted or TIH is not editing tasks correctly.
Does validation still appear in the actual task script file?
Hi Collin,
Did this with file backup options first. Used the save as default option. No go. Then I tried with the version chain selection, no go again. It takes a while before I notice the problem because validation will startup without warning. Sometimes it's started when I try to shutdown (that's when I get ''The machine will be turned off automatically after the operations are completed '' message) but not on every shutdown, depends if validation is started. I will try to restore default again and try to select from file backup options and tick the save as default but I wouldn't hold my breath. This is the filth or more install of TI 2011 I've done with the same results.
Thanks.
Hello all,
Thank you for your posts and comments.
I would really appreciate if you can check my post here about this shut down issue.
Please let me know if you have additional questions.
Thank you.