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Acronis advertisement?

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Hi,

About 2 years ago, I bought a family pack (3 licenses) of True Image 2011. This year I decided to upgrade to 2013 and so I followed the upgrade link (http://www.acronis.eu/homecomputing/products/trueimage/) In this web page you will be guided to a link where you can buy the True Image 2013+Plus Pack for 19,95€ (upgrade, page1). If you fill in the blanks and proceed with ckeckout there comes another offer where Acronis says exactly: "Here is an even bigger discount for you. Get another license of True Image 2013 together with Plus Pack at just 39,95€! Protect more PCs..." (page2).
I clicked and paid on link "Go for it" (29,95€ on page2) because I thought I was buying a 2nd license. However all I got was one license number for Image 2013 and one for Plus Pack which I could have bought also with 19,95€ in the very first time.
I am also speaking with customer support which so far has not understand my problem. Maybe I can find a solution in here...

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The Family pack is only one serial number, but allows 3 copies to be activated at the same time.

However Sales Support might be able to offer you an actual 3 pack upgrade price. I think the problem you have experienced is due to running so many promotions at the same time.

Hello Everyone,

Thank you for your posts and your help Colin.

Yannis, our Support team can assist you with refunding your current licenses so that you can purchase True Image 2013 Family Pack Upgrade.

Please check the screenshot attached to my post that shows in detail what you can select to get the family pack upgrade license. Please note, that Acronis True Image 2011 Home did not have a Family Pack license then, but you can still use your 3 licenses to upgrade. The purchase link can be found here.

Please keep us posted on your progress so that we can provide you with additional assistance.

Thank you.

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