Acronis hangs on Welcome Screen - cdredord2 suspected
I have Acronis True Image Home 2011 on Windows 7 Professional N x64 SP1. I have Outpost Security Suite 7.5.1 as my antivirus and firewall. Acronis used to work fine for me; I ran a backup successfully a couple of days ago.
Since then I have not made any revolutionary changes to the machine, but I have applied some updates from Windows update.
Now when I start Acronis True Image Home, I get the welcome screen, and initially it is responsive. I can uncheck the checkbox and select an action. However, after a few seconds I get "(not responding)" in the title bar.
I've been running Process Explorer and Process Monitor in attempt to narrow down where the problem may be. The most interesting obseveration is that TrueImage spawns a process that runs cdrecord2.exe, and this process also appears to hang. I can termiate TrueImage, however, cdrecord2 refuses to die.
I opened a command-prompt window (with Run as Administrator) and ran the same command I see in Process Explorer "cdrecord2 -scanbus". And inded, it hangs when it comes to scsibus5. See the output below.
Any suggestions for what to try next?
C:\Program Files (x86)\Common Files\Acronis\CDRecord>cdrecord2 -scanbus
Cdrecord-Clone 2.01-acronis (i686-pc-mingw32) Copyright (C) 1995-2004 Jörg Schilling
NOTE: this version of cdrecord is an inofficial (modified) release of cdrecord
and thus may have bugs that are not present in the original version.
Please send bug reports and support requests to Acronis <support@acronis.com>.
The original author should not be bothered with problems of this version.
Using libscg version 'schily-0.8'.
cdrecord: Warning: using inofficial libscg transport code version (acronis-$Revi
sion: 487558 $ '@(#)$Id: cdrecord-aspi.patch 487558 2010-08-17 15:27:37Z yuri $').
scsibus0:
0,0,0 0) *
0,1,0 1) *
0,2,0 2) *
0,3,0 3) *
0,4,0 4) *
0,5,0 5) *
0,6,0 6) *
0,7,0 7) *
scsibus1:
1,0,0 100) *
1,1,0 101) *
1,2,0 102) *
1,3,0 103) *
1,4,0 104) *
1,5,0 105) *
1,6,0 106) *
1,7,0 107) *
scsibus2:
2,0,0 200) *
2,1,0 201) *
2,2,0 202) *
2,3,0 203) *
2,4,0 204) *
2,5,0 205) *
2,6,0 206) *
2,7,0 207) *
scsibus3:
3,0,0 300) *
3,1,0 301) *
3,2,0 302) *
3,3,0 303) *
3,4,0 304) *
3,5,0 305) *
3,6,0 306) *
3,7,0 307) *
scsibus4:
4,0,0 400) *
4,1,0 401) *
4,2,0 402) *
4,3,0 403) *
4,4,0 404) *
4,5,0 405) *
4,6,0 406) *
4,7,0 407) *
scsibus5:
Now that you have renamed that exe, you could try to reinstall ATI (launch the installer choose repair install).
This issue has been resolved. Somthing was broken with my DVD drive. When I tried to use it, the disc never showed up in Explorer. I assumed that the drive had gone capoot and bought a new one (they're cheap), but that did not really help. Looking in Device Manager I saw a warning triangle, and when searched on the diagnostic message that lead me to a KB article from Microsoft that suggested a small cleanup in the Registry.
What Acronis possibly should consider is to have a timeout when they spawn cdrecord2 at startup, so True Image does not get stuck. Apparently True Image does not consider it a fatal error if cdrecord2 is missing entirely.