"Acronis not installed" error

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I've been using TI 2010 ( bld 5055, then 6053) on W7 for a few weeks without significant issues - imaging C, running sched backups of data, etc.

Last night's sched backup ran fine. This morning (no reboot, just standby overnight), when I tried to start TI, I got a msg "Acronis is not installed". Very odd. (I'm not 100% sure of the msg text).

I fired up the installer and 'repaired' 6053. It now seems to be running fine.

Any ideas on what that might have happened?

During the repair, I got a msg "Error writing to file C:\config.msi\z1bc49.rbf. Verify that you have access to that directory". I hit Retry and it continued happily until giving me the same msg for file z1bc7e.rbf. I hit Retry again and the installation ran to completion.

Does anyone know what that was about?

sam 05/12/2009 - 18:10
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When I updated to 6053, I had that error the first time ... I ran a reapir and that fixed it.

Posiibly as I recall, I had some error about "snapshot failed" or something like that.

As for write error to CONFIG.MSI, I get those when doing several different software installs... I treat them as somewhat normal.

dim 06/12/2009 - 01:20
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello all,

Let me help you with the issue.

If you still experiencing the same issue even after the repair installation, I may suggest you to delete Acronis True image completely by the means of Acronis Clean-Up utility and then install the software from scratch.

Acronis Clean-Up Utility uses two additional components. Please makes sure that the following components are downloaded and installed in the system:

  • DevCon - command-line utility that is an alternative to the Windows Device Manager. This utility is required to remove Acronis traces from Device Manager. DevCon is included in Windows Vista by default. Read more in Microsoft Knowledge Base Article 311272.

    If there is no DevCon in the system, you can download it from Microsoft Knowledge Base Article 311272, and place it inWindows\system32. Or you can just run Acronis Clean Up Utility, and it will offer to remove Acronis True Image Backup Archive Explorer manually using the steps described in the article Removing Acronis Backup Archive Explorer .

  • Msizap.exe - command-line utility that performs cleanup operations on the Windows Installer configuration management information. Msizap.exe is a part of Windows Installer CleanUp Utility. This utility is used to remove Acronis True Image Home 2010 configuration information from the system.

    If there is no Msizap.exe, then Acronis Clean Up Utility will offer to download Windows Installer CleanUp Utility from the Microsoft website.

  1. After the required components are installed, please download Acronis Clean Up Utility, unpack and run it;
  2. Please choose to delete all Acronis products from the system;
  3. You will be asked to close Windows Explorer instances since this is necessary to remove the tishell.dll and timounter.dll Acronis files, which interact with explorer.exe;
  4. You will be also asked to reboot the system to complete the uninstallation. You can reboot the system later.
  5. Install the software from scratch and check if the issue still persists.

Please reply to this thread if you have any further questions, I'll be glad to assist you.

Thank you.

mar 02/03/2010 - 14:43
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