Acronis True Image 2013 latest / looses keyboard and mouse or freezes when booting from USB or CD recovery media

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Hello

I'm having a problem with Acronis True Image 2013 latest on Widows 7 64 bit with all current updates

or actually on an ASUS M3A motherboard with the latest BIOS update and a Logitech MX3200 Wireless keyboard and mouse

When I boot the latest Acronis True Image from USB or CD the keyboard and mouse work on the menu screen and allow me to select Acronis True Image

When the software finishes loading the keyboard doesn't do anything and neither does the mouse, so either it's completely freezing up or it's dropping the keyboard and mouse.

I've checked and unchecked legacy in the bios, checked and unchecked ehci handoff, checked and unchecked PlugandPlay OS ...

I've never had these problems with the Acronis True Image bootable media before on this system.

My backups are done under Acronis True Image 2013 so I was curious how far back I can go with bootable recovery media? Can I restore with 2012? 2011? 2010?

are there bootable options which may help?

Thanks for your time,
Bobby

mar 16/12/2014 - 20:02
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Contributions: 124
Commentaires: 2669

Hi Bobby,

we don't guarantee compatibility of backups created with newer program versions with older program versions.

However, for recovery you can always use Acronis Bootable Media created with a trial version of Acronis True Image 2015.

Thank you.

mar 30/12/2014 - 16:13
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