Acronis True Image Home 2010 Crash on several positions on Windows 7 x64

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Contributions: 1
Commentaires: 10

Dear,

I just upgraded from True Image Home 2009 to 2010 because I also use Windows 7 x64.

While the restore of data from True Image Home 2009 Image worked perfectly until now with 2010 on my new system, I got crashs every time I want to make a backup from my new system with 2010.

This happens also, if I click "Nonstop Backup" in the favorite list in the main window on the right. 

This is the Crash report from Windows 7:

Problemsignatur:
  Problemereignisname:    APPCRASH
  Anwendungsname:    TrueImage.exe
  Anwendungsversion:    13.0.0.5055
  Anwendungszeitstempel:    4aabacc7
  Fehlermodulname:    ntdll.dll
  Fehlermodulversion:    6.1.7600.16385
  Fehlermodulzeitstempel:    4a5bdb3b
  Ausnahmecode:    c0000005
  Ausnahmeoffset:    0003317f
  Betriebsystemversion:    6.1.7600.2.0.0.256.48
  Gebietsschema-ID:    1031
  Zusatzinformation 1:    0a9e
  Zusatzinformation 2:    0a9e372d3b4ad19135b953a78882e789
  Zusatzinformation 3:    0a9e
  Zusatzinformation 4:    0a9e372d3b4ad19135b953a78882e789

This issue also happens, if I edit a task and close it (without saving).

But then, the crash log looks like this:

Problemsignatur:
  Problemereignisname:    APPCRASH
  Anwendungsname:    TrueImage.exe
  Anwendungsversion:    13.0.0.5055
  Anwendungszeitstempel:    4aabacc7
  Fehlermodulname:    TrueImage.exe
  Fehlermodulversion:    13.0.0.5055
  Fehlermodulzeitstempel:    4aabacc7
  Ausnahmecode:    c0000005
  Ausnahmeoffset:    0025ca32
  Betriebsystemversion:    6.1.7600.2.0.0.256.48
  Gebietsschema-ID:    1031
  Zusatzinformation 1:    0a9e
  Zusatzinformation 2:    0a9e372d3b4ad19135b953a78882e789
  Zusatzinformation 3:    0a9e
  Zusatzinformation 4:    0a9e372d3b4ad19135b953a78882e789

My system is very new with all updates installed and nearly no other software.

Could you please help me with this issue?

Best regards

dim 25/10/2009 - 22:16
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Contributions: 0
Commentaires: 4

I have a similar problem: Upgraded from TI 10 and Vista 32 bit to Windows 7 x64 and TI 2010. I am trying to create a new backup task and the application hangs. It happens at different points in creating the task, sometimes when I choose the location where I want to save the task, sometimes when I hit the Next button after choosing a location. The error is:

Problem signature:
Problem Event Name: APPCRASH
Application Name: TrueImage.exe
Application Version: 13.0.0.6029
Application Timestamp: 4aeb8d33
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdb3b
Exception Code: c0000005
Exception Offset: 00032f15
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

mar 03/11/2009 - 20:28
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 0
Commentaires: 4

Solved the problem. I had my iPod connected to the computer when attempting to add the back-up task. When I removed the iPod, I was able to create the task without the error.

mar 03/11/2009 - 20:42
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 0
Commentaires: 1

Acronis Easy Migrate is not working. No matter what I attempted, even according to the manual< I could not get ether the clone parition or new harddisk to copy my old HD to my new HD. Ether the whole disk or just a partition. The only time it , kind of worked, it did copy the C partition to the new drive but would not copy D:, E:, or F:. The partitions on my old HD are all NTFS. I have spent more than two days attempting anything everything mentioned in the program and in the users manual. I would have saved time, money and aggravation jsut reinstalling the programs on
Win 7. At this time all I wish is my money back...

mer 04/11/2009 - 05:26