Aller au contenu principal

Acronis True Image Home 2010 Try & Decide - Windows 7 not starting after commit

Thread needs solution

I have the latest build of Acronis True Image Home 2010 64-bit version on Windows 7 Home Premium, 64 bit version, and I was performing a reinstall of iTunes (was having a problem and was following instructions to fix it) and accompanied software, and I used Try & Decide just in case iTunes was unable to remember my library contents (apps, etc.).

I turned on Try & Decide, uninstalled the various Apple programs, restarted the computer (per the instructions), selected continue using Try & Decide, installed iTunes, ran iTunes to check that the library was intact (it was), and then rebooted to see if the problem, which was happening on boot, had gone away.

When I booted into the Acronis Loader, I selected to continue using Try & Decide. Windows said that Windows had failed to start. I assumed (probably incorrectly), that this was from the last reboot and was because Try & Decide was on. I selected start windows normally, and Windows started. The problem had indeed gone away and so I decided to commit the changes. I ran True Image, turned Try & Decide off, and selected boot and keep changes.

The computer booted into the Acronis Loader and committed the changes, but when it came time for Windows to start, it gave me the message that Windows was unable to start... this time, when I selected Start Windows normally, it returned to the same message. When I selected Startup Recovery, it prompted me for the Windows 7 disc. My system came with a factory restore partition and no Windows 7 disc, so instead I booted to the Acronis CD I had made in order to restore to the most recent disc image backup. While I prepared the restore, I noticed that the partition with the factory restore had been mounted as C: and the partition that normally is mounted as C: was mounted as D:. I suspect that this was the reason that Windows was unable to start, but I am not sure. I have been forced to do a restore using the CD under other circumstances and have never noticed that it had mounted the other partition with a drive letter.

I have used Try & Decide previously without incident, but I had not booted during the Try & Decide process and I had not kept the changes.

Since I recovered the system to a previous backup, I do not have any files for troubleshooting. I just want to bring this up to see if it matches any known issues with the 2010 version of True Image Home and whether such issues have been fixed with more current versions.

0 Users found this helpful