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Acronis True Image home 2011 not seeing Dell Optiplex 390 Optical Drive

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I have an Optiplex 390 SFF (Small Form Factor) computer and i can't get the bootable media to see the optical drive, I grabbed a optiplex 390 tower model and tried it and got the same issue when I tried moving the optical drive's sata cable to the secondary controller it recognized it. The problem is that the SFF machine does not have a secondary controller.

I also tried a friends 2012 True Image home and it did the same thing.

If anyone can help that would be fantastic. thanks in advance.

0 Users found this helpful

It's a long standing issue that Dell Optiplex doesn't play nicely with the other children, in particular, ati. Are you using the last build of ati? You can get it from the acronis.com website if you registered your serial number there.

See if this info is helpful

http://forum.acronis.com/forum/29812

http://forum.acronis.com/forum/26388