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Acronis wants to install new version

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When I start Acronis True Image 12 it wants to install a newer version.
I have downloaded it , but than it didn't install anyway because the dialog says I do have the latest version.
After this I cannot start the program.
It asks again for my serial #. when I put it in it asks again for the serial # I upgraded from, I put it in and click on Activate, nothing happens.
Can you give me some help ?

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Laszlo,

- uninstall the Plus Pack if you have it,
- uninstall ATI,
- use the cleanup utility here http://kb.acronis.com/content/24545 . BE CAREFUL to follow the instructions carefully. In particular, do not delete entire keys in the registry and DO NOT let the utility reboot your system. Complete all instructions before rebooting.
- reboot,
- reinstall ATI then the Plus Pack if you have it.

Thank you Pat
I do not have Plus Pack.
When I got the product, the company didn't say that it will stop working after a certain amount of time and need to pay more for upgrade ( I presume
Plus pack isn't free. Is there any other way to get this program running again ?

Lazlo

Laszlo,

Only the trial will stop working after some time, or, if you have an online backup subscription, you need to pay for it on a regular basis.

Otherwise, updates are free. For some reason, your copy is receiving some information it is not up to date. The safest thing to do is to ignore that. Alternatively, you can uninstall and install the latest build from the web site and see if that solves that problem.