Aller au contenu principal

After disk restore my NUC's fail to see or boot other USB devices

Thread needs solution

From 2015 I performed lot of restores using Acronis; in the lasts months i'm having lot of issues with my NUCs (only with Intel NUC):

After a restore all the NUCs see the USB Bootable peripherals like "Kingstone DataTravel 3.0" (That was the USB device where i mounted the ISO of Acronis Universal Restore).

 

After lot of try i found that:

-For some NUC i just have to plug a USB 3.0 HUB with the new USB Bootable Device i need to use to force the boot.

-For other NUCs i need to remove the disk first and replug it once the PC boot the USB device i want to  use.

-For other i had to request the warranty change because were impossibile to boot anything or from anywhere.

-I try restore, upgrade, downgrade and change the BIOS, but nothing sorts some effects.

-I try to unplug the CMOS Battery and force BIOS restore, i try to low format the disk but nothing....

There is someone else that is having this kind of issue?

Some idea to resolve? Thanks all!

 

0 Users found this helpful

Alessandro, welcome to these user forums.

Yours is the first topic that I have seen for anyone using NUC's as far as I can recall.

Can you confirm what exact version and build of Acronis True Image you are using here?  This forum is for ATIH 2015 where the latest build is 6613 but is this what you have, or do you have an OEM version of the Acronis product, i.e. one supplied for free with the purchase of a disk drive?

The times when we have seen problems with USB devices following a restore have been related to having Samsung Magician active for Samsung SSD drive, where deactivating Samsung Magician before making the backup and doing the restore solved the issue.

Secure boot may prevent other devices from being bootable, or even seen as bootable.

never used a NUC but I have used some UEFI only systems. I had to disable secure boot and remove the default secure boot certain in the bios before I could bout any recovery media.

also, if using Windows 8.1 or newer, shutdown with 

shutdown /p

to ensure a full shutdown. It may be using fastboot which may really only being going into hibernation. Windows locks the drive in this case and can prevent other bootloaders from running to protect this new hibernation mode. Shutdown /p will force a real shutdown and avoid hibernation as a potential issue.