After restoring system, incremental backups don't continue from where they should

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Every day at 8pm my system does an incremental image of two of my partitions. After every 6 incrementals, it does a full image, and it keeps a maximum of 3 chains.

So, as of just after 8pm yesterday, this is the set of files comprising my backup:

Both_SSDs_full_b15_s1_v1.tib
Both_SSDs_inc_b15_s2_v1.tib
Both_SSDs_inc_b15_s3_v1.tib
Both_SSDs_inc_b15_s4_v1.tib
Both_SSDs_inc_b15_s5_v1.tib
Both_SSDs_inc_b15_s6_v1.tib
Both_SSDs_inc_b15_s7_v1.tib
Both_SSDs_full_b16_s1_v1.tib
Both_SSDs_inc_b16_s2_v1.tib
Both_SSDs_inc_b16_s3_v1.tib
Both_SSDs_inc_b16_s4_v1.tib
Both_SSDs_inc_b16_s5_v1.tib
Both_SSDs_inc_b16_s6_v1.tib
Both_SSDs_inc_b16_s7_v1.tib
Both_SSDs_full_b17_s1_v1.tib
Both_SSDs_inc_b17_s2_v1.tib
Both_SSDs_inc_b17_s3_v1.tib
Both_SSDs_inc_b17_s4_v1.tib
Both_SSDs_inc_b17_s5_v1.tib
Both_SSDs_inc_b17_s6_v1.tib

So far so good.

At 9pm yesterday my system experienced a BSOD and some files got corrupted. I restored my system partition (C-drive) from the backup that had run about an hour earlier (at 8pm) and all was good again.

However, today at 8pm when the next scheduled incremental backup has run, it has not continued from where it should have. This is the file that was created today:

Both_SSDs_inc_b16_s8_v1.tib

Instead of continuing with the latest chain, b17, it has appended today's backup to an older chain, b16. Why? What is the best way to resolve without having to delete the entire backup set and lose 3 weeks worth of history?

Also, can this please be flagged for Acronis development to look into.

sam 11/05/2013 - 20:56
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It isn't a bug, you have reverted your system to an earlier time, the True Image database would be contained within that image and therefore as far as True Image is concerned, the contents of that database are correct, after all it has no other way of knowing that you have made subsequent images after that date. I suppose it might be possible for TI to be coded to check for the last slice and if it exists continue from there, but that would lead to other problems and complications.

When you restore an image, especially if it is one containing your OS, you are much better off, deleting th eold taks and making a new one.

dim 12/05/2013 - 03:58
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But Colin, I restored the very latest backup at the time, "Both_SSDs_inc_b17_s6_v1.tib". So all I did is go back 1 hour in time.

Why did True Image then think that it was appropriate to continue from a one week old chain: "Both_SSDs_inc_b16_s7_v1.tib" ? How is that not a bug?

dim 12/05/2013 - 07:42
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Grindax,
For clarification,
please confirm whether you restored using the Recovery CD or from within Windows?
Also, did you restore only Drive C or did your restore all partitons on the disk?
Also confirm which version and build you are using.

Is there any chance you actually did restore the wrong backup? Can you look at some file dates and times to confirm the latest was restored.
The newest chain could be moved into a different folder if you want to continue with the existing chain. It will probably do 5 more incs before going into the next full.

You may also find that you now have extra listings of backups on your main screen.
Thank you.

dim 12/05/2013 - 22:08
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi GroverH,

I booted from the Recovery CD (5551). I just restored the C drive. I've got the latest build installed: 6514.

I definitely restored the correct backup. My C drive went back in time to exactly the period I expected, which was 1 hour prior.

I don't have extra listings of backups in the list now. I ran some backups of the existing job manually by right-clicking on the backup. True Image created a couple more incrementals against the 1-week old chain (b16), and then it created a new full version which it called b17_s1_v1-2, probably so it didn't conflict with the existing b17 chain. At the same time, it then deleted the oldest chain, b15.

This is the fileset as it exists now, sorted in date order:

Both_SSDs_full_b16_s1_v1.tib
Both_SSDs_inc_b16_s2_v1.tib
Both_SSDs_inc_b16_s3_v1.tib
Both_SSDs_inc_b16_s4_v1.tib
Both_SSDs_inc_b16_s5_v1.tib
Both_SSDs_inc_b16_s6_v1.tib
Both_SSDs_inc_b16_s7_v1.tib
Both_SSDs_full_b17_s1_v1.tib
Both_SSDs_inc_b17_s2_v1.tib
Both_SSDs_inc_b17_s3_v1.tib
Both_SSDs_inc_b17_s4_v1.tib
Both_SSDs_inc_b17_s5_v1.tib
Both_SSDs_inc_b17_s6_v1.tib
Both_SSDs_inc_b16_s8_v1.tib
Both_SSDs_inc_b16_s9_v1.tib
Both_SSDs_full_b17_s1_v1-2.tib

Even my separate file backup job was affected too. It too was confused about the middle chain (actually it had no knowledge of it anymore), and when I chose 'Recover' so I could then try and delete the oldest chain (which it did still know about), it just gave an error and couldn't delete anything. I had to manually run the file backup job a lot of times in a row until eventually it auto-deleted the old files and got into a good state where it could manage and delete any of the chains.

So my theory is that True Image is only saving its database in the full backups. When I restored an incremental, it lost knowledge of everything that had happened since the last full backup. Even if that theory is incorrect, something similar has happened which has resulted in this situation.

lun 13/05/2013 - 17:21
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I think my theory is correct and that this is a serious bug. Does anyone have a contrary thought?

mer 15/05/2013 - 13:48
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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bump.

This is a real problem and I'm concerned that there is no plan to fix it in future versions.

Summary for those just joining the thread:

If you restore your system specifying an incremental image within a backup set, then when your restored system comes back up it will have lost all knowledge of backups that happened since the last full backup within that backup set. So when your backup job runs again, it will continue by appending incrementals only to that last full backup, no matter how far in the past that was, and not the most recent incrementals. If you had a full backup 10 days ago and only incrementals since then, if you restore your system using today's incremental you will lose access to the last 9 days of backups within True Image because the restored True Image database will know nothing about those.

lun 08/07/2013 - 20:17