Are there more dissatisfied users of TI 2010?
Is it simply my perception or are there far more bugs and dissatisfied users with ATI 2010 than there ever were with TI 2009? I well remember seeing posts reporting bugs with TI 2009 and still do, but posts concerning problems with TI 2010 appear to be on a par with the infamous TI 11.
I never purchased a software in the past that was so buggy out of the gate that I couldn't use at all. And that's the situation with ATI2010 and the issue with media card readers. I basically purchased a useless piece of software. I submitted a ticket for a refund and Acronis never replied. They truly do not care about their customer base.
They do usually reply but lets just say "not at the speed of light". I found TI 2009 just about flawless, best version I have ever purchased (had 9 10 & 11 previously). I'm not minded to buy 2010 as there's not a lot that's new and to be honest I'm only interested in full image backups not the whistles and bells and full image backups are what Acronis does best.
I'm not minded to buy 2010 as there's not a lot that's new and to be honest I'm only interested in full image backups not the whistles and bells and full image backups are what Acronis does best.
That'd be fine if that part worked and not threw my computer in a cycle of blue screens. Search the forums about the issue with media card readers. Some people have serious issues with the software.
Bells and whistles? The base software won't even work without crashing my system!
I'm not minded to buy 2010 as there's not a lot that's new and to be honest I'm only interested in full image backups not the whistles and bells and full image backups are what Acronis does best.That'd be fine if that part worked and not threw my computer in a cycle of blue screens. Search the forums about the issue with media card readers. Some people have serious issues with the software.
Bells and whistles? The base software won't even work without crashing my system!
That's not good. Which version are you/have you been using? I have stuck with TI 2009 build 9709 as this seems by far to be the most stable and best version of TI for quite some time. From the posts I have read TI 2010 appears to be heading the same way as the infamous TI 11 - that was bug ridden from the start and despite various builds it never improved.
Using TI2010 Build: #5055 started in Windows Vista Ultimate 64bit Iget following message I cancelled that job.
<event code="500" id="8" level="4" message="Fehler beim Lesen der Festplatte. Lesen aus Sektor '-1.562.778.232' der Festplatte '2' fehlgeschlagen. Lesen des Snapshot Manager Laufwerks fehlgeschlagen. (0x1000D7) Unzulässige Funktion (0xFFF0): ⎂Wiederholen/⎂Ignorieren/A⎂lle ignorieren/⎂Abbrechen" module="1" time="1255250372" />
<event code="500" id="9" level="2" message="Fehler beim Lesen der Festplatte. Lesen aus Sektor '-1.562.778.232' der Festplatte '2' fehlgeschlagen. Lesen des Snapshot Manager Laufwerks fehlgeschlagen. (0x1000D7) Unzulässige Funktion (0xFFF0): ⎂Wiederholen/⎂Ignorieren/A⎂lle ignorieren/⎂Abbrechen: Benutzereingabe: ⎂Abbrechen" module="1" time="1255250383" />
Starting from bootable media everything seems to be ok, but can I trust my Image?
Now you know why I'm not upgrading from 2009 - do you have a previous version? If so I would do a complete uninstall of 2010 and reinstall a previous version until such time as a more stable version of 2010 is released. Sorry I can't be more help but I have had past experience of flaky versions and they just aren't worth the hassle. If you have a version that works then stick to it is my motto.
@Faust do you have a previous version?
Yes I do. Now I'm imaging using drivesnapshot. As it is a fresh install of Vista I don't have a problem if one of the images is corrupted. But in the future I hope Acronis will keep what they promise. eg DD10 is more than 2 years old. In the meantime hardware and Os'es had a lot of changes. They should open their eyes.
@Faust do you have a previous version?
Yes I do. Now I'm imaging using drivesnapshot. As it is a fresh install of Vista I don't have a problem if one of the images is corrupted. But in the future I hope Acronis will keep what they promise. eg DD10 is more than 2 years old. In the meantime hardware and Os'es had a lot of changes. They should open their eyes.
Well at least that's something though not the solution you were hoping for. I would keep checking this forum from time to time or your Acronis account to see if or when an update is released. Given the amount of complaints about 2010 I suspect this may be sooner rather than later. Bottom line - Acronis uses its customers as Beta testers but in my experience they release products to market far to early and far from perfect. I think non stop backup would be a good solution if it worked but at present it appears to be seriously flawed and a resource hog. Sorry I couldn't be of more assistance.
I just upgraded to Win 7 Professional x64 from Vista Ultimate x64 and thus I also upgraded to TI 2010.
I did a NEW install (which saves my old Vista dir and docs) and then installed my programs.
I then installed TI 2010 and set my backups up, one for every Monday, one for every Wednesday and one for every Friday. Just like I have in the previous version.
These scheduled automatic FULL image backups have been working with no problems.
So far I have not encountered any problems.
I have a Belkin USB multi card reader attached, HP Pda via USB and a USB sound card.
None have these have ever caused a problem on my system with any version of TI.
That doesn't mean that there aren't any serious issues. Acronis has even acknowledged the problem with media card readers. Are you saying they're lying?
No, it means I have not encountered those problems.
I NEVER siad that there may be serious problems for some people so please read properly before responding.
I never said they are lying, read my post first and understand what I said before you make those comments.
As such, it means NOT everyone is having problems.
Most people who write here have problems, how many people without problems do not write here?
Like any product, some have problems, some do not.
I am just letting people know that NOT everyone has had problems with this software.
TI 2010 is the worst software product I have ever purchased! It fail in several categories that worked in 2009 and earlier. This trend continues, Acronis releasing untested, buggy software. I am fed up with their lack of support, and have begun looking for a replacement product not associated with Acronis!
The joke is as follows: Some people skydive for thrills, others test released Acronis backup software, trusting their valuable information to a company that can't seem to create a fully working tested product.
It's starting to sound like ATi 13/2010 is like ATI 11 all over again -- just to buggy to merit release. Expect a partial fix-up build to be released in the 1st quarter of nexct year and then no more fixes after that -- that seems to be how ACronis has been running its resources on ATI for the last few versions.
My experience must be the rare exception because I've had NO problems since I upgraded to ATI Home 2010. The main problem I had in V11 was that loading took forever! It hung on the Analyzing step so long I would leave and come back. Then with 2009, it worked but would not mount image backups in Windows 7. Now, with 2010, it just works!
But, my guess would be that there ARE more dissatisfied customers with 2010 because Acronis appears to prioritize its resources with adding features instead of fixing bugs.
Perhaps the reason my install works well is that ALL I do is image backups and recovery. And, I do that to an internal hard drive, not to an external drive or to drives on my local network. I don't use any of the other features. So, I'm probably just not encountering the other problems.
And, I only paid $30 for the upgrade. So, for me, getting a version that (1) does not hang on launch, and (2) works well with Windows 7 is well worth the $30.
Yes, I'm unhappy. I've been a user of TI 2009 for a year and put up with the issues regarding the USB Card Readers, the scheduler changes not sticking, etc. About mid year it became a pretty good product. I then tried TI 2010 in preperation in going to Windows 7 and staying current with TI. Well TI 2010 Rescure Disk has wiped out my MBR twice and I've had to do two full restores using TI 2009. I spoke with Customer Service and they won't acknowledge the problem, etc. I'm currently testing ShadowProtect and it's look pretty darn good!
Yes, I'm unhappy. I've been a user of TI 2009 for a year and put up with the issues regarding the USB Card Readers, the scheduler changes not sticking, etc. About mid year it became a pretty good product. I then tried TI 2010 in preperation in going to Windows 7 and staying current with TI. Well TI 2010 Rescure Disk has wiped out my MBR twice and I've had to do two full restores using TI 2009. I spoke with Customer Service and they won't acknowledge the problem, etc. I'm currently testing ShadowProtect and it's look pretty darn good!
At least you was able to speak with Customer Service. I have been waiting for 2 months now.
Yes, no more Acronis programs for me. They seem to be adding more bells and whistles and lost the original intent of a good solid backup program back 2 years ago.
TI 2009 rescued my PC several times. Now I'm looking for 2010 rescue. I should have read the forum before upgrading.
The answer is definitely YES !
I lived in a relatively secure environment with TI 2009 (although I had to re-install Vista from scratch after a tentative upgrade to Win 7 failed int the last phase, and TI 2009 image recovery did not work...).
I had the foolish idea to upgrade to TI 2010 which is simply crap ! crashes all the time, and I could never re-install a TI 2009 version. Thanks Acronis !
I now reverted to good ol' R-Drive Image which is slow and less sexy than TI but at least works reasonably well.
Claude
Acronis takes forever to fix their bugs. And even when they claim that they fixed it internally, it takes weeks before they can be bothered to release an update. I will not buy from them again.
I didn't know but I looked if it's possible to create backups with a TI 2009 emergency boot CD. It is. So I now with 16 hours delay made yesterday's backup, tomorrow I'll try to give back TI 2010. Then I'll uninstall it, reinstall TI 2009 and hope for peace on my PC.
Hi Anselm,
You look to be execpetionally lucky ! My experience is that, when you have installed TI 2010, you will NEVER be able to revert to TI 2009. I tried again and again to uninstall 2010 and re-install 2009, which I could do only after deallocation the SZ zone. But then, the TI 2009 version crashed again and again, exactly as TI 2010 !
If I try to boot with a TI 2009 boot CD, the program loads but crashes immediately ...
Thanks Acronis !
If you have a version of ATI that works on your machine and you are thinking of upgrading. by all means, make a backup of the entiere disk before you try tto uninstall the prior verison and install the new one. IF the new version is unkind to your machine, you can always go back to where you were, without having to rely in the uninstall of the newer version, a version that doesn't work right on your machine.
@Scott Hieber: I make backups *every* evening. Probably my only one chance to escape from that chaos is to search and save all the files created or changed between the TI 2009 backup from the day before yesterday and the installation of TI 2010. Then restore the TI 2009 backup and the manually saved difference files. My only one explanation: TI 2010 is no software, it's a virus. :-(
I spent 2 days on a chat session to see if I could get ATI2010 to work with my Windows XP. After more than an hour on line with them I was finnaly told that 2010 was designed for windows 7 and that it probably will not work PROPERLY with Windows XP. I have used 9.0 since 2005 and have NEVER HAD ANY PROBLEM. I agree, and wish I had nevere purchased the upgrade. And they as much as told me that you bought so you keep it.
William,
Below is a cut and paste from their web site (2010 Product Page). I'd request my money back if they won't support the product on the platforms they state it will run on.
PS: I was a happy 2009 user, tried the 2010 and decided to move on to another imaging product.
Good Luck,
Acronis® True Image Home 2010
--------------------------------------------------------------------------------
System Requirements
Supported operating systems
Windows XP SP3
Windows XP Professional x64 Edition
Windows Vista SP2 (all editions)
Windows 7 (all editions)
TI 2010 unusable on my system. (recently upgraded to win 7 64) Whole system freezes and becomes unresponsive.
Have a trouble ticket in with acronis. I got a form email acknowledging my complaint.
10 days later no response or offer of refund.
Have reverted back to TI2009 latest build for now.
Hope they can fix it, or refund my money.
I am perplexed. v2010 worked ONCE on Jan 3 for Win7, but has been crashing my computer since then. I have all but given up on Acronis, and have taken to drag and drop to my USB external drive for backups. I hope someday to read on this forum that problems have been fixed, otherwise, it is a collosal waste of time. Too bad--previous version have worked fine on XP and Vista.
TI 2010 unusable on my system. (recently upgraded to win 7 64) Whole system freezes and becomes unresponsive.
Have a trouble ticket in with acronis. I got a form email acknowledging my complaint.
10 days later no response or offer of refund.
Have reverted back to TI2009 latest build for now.
Hope they can fix it, or refund my money.
You are not alone. Too bad that I have owned it too long to ask for a refund. It worked in Windows Vista for me.
While this version of aTI undeniably has serious critical problems on both XP and W7 platforms and there is a possibility tha whichever platfrom you are using, you might have problems with ATI, nonetheless the clown that told you it "it probably will not work PROPERLY with Windows XP" ought to be taken out back and shot. Yes, it's supposed to work on XP and was designed and markted as a product that supports XP. And if a Tech Support person is going to tell a customer something like that, he should in the same breath give you clear instructions on how to obtain a refund.
I spent 2 days on a chat session to see if I could get ATI2010 to work with my Windows XP. After more than an hour on line with them I was finnaly told that 2010 was designed for windows 7 and that it probably will not work PROPERLY with Windows XP. I have used 9.0 since 2005 and have NEVER HAD ANY PROBLEM. I agree, and wish I had nevere purchased the upgrade. And they as much as told me that you bought so you keep it.
Hi Anselm,You look to be execpetionally lucky ! My experience is that, when you have installed TI 2010, you will NEVER be able to revert to TI 2009. I tried again and again to uninstall 2010 and re-install 2009, which I could do only after deallocation the SZ zone. But then, the TI 2009 version crashed again and again, exactly as TI 2010 !
If I try to boot with a TI 2009 boot CD, the program loads but crashes immediately ...
Thanks Acronis !
There's absolutely no problem going back to TI 2009 providing you do a thorough uninstall of the version you are getting rid of including going into - users - user name - Appdata - Roaming and select Acronis file then delete.
If you download the very latest update for TI 2009 you will find you can now mount images in Windows 7 so no longer any good reason to go over to TI 2010 as 2009 is much more stable and does what it says on the tin.
Totally agree. I have used TI since V9 and greater and they worked perfect. Now nothing but trouble with TIH 2010. I used to feel comfortable that I could restore a complete system in 30 minutes. NOT NOW. Lock up problems, etc. I really hope TI management sees these posts. I am ready to throw in the towel and go elsewhere if these issues are not resolved SOON.
So why continue to use a flawed product, why not simply go back to TI 2009 as you know it's good and it works. I tried the trial version of TI 2010 but I'm back using TI 2009 and I'm more than happy with it. Another option of course is to use the imaging utility that comes with W7. I have tried it and it works perfectly, indeed I now use W7 for making full images as a backup to my backups if you see what I mean?
Agree with Faust--the Windows 7 image is fine for regular backup.
I also use Microsoft Security Essentials. More and more, Windows is making life easier. My fear is that they will get sued and have to remove these tools.
So far, I am happy with ATI Home 2010.
I still need to invest time, in order to understand more precisely those bells and whistles that are new to me (e.g. Automatic consolidation of Incremental Backups). Also, I surely have a wish-list for eventual improvements in eventual versions. But I have not yet encountered on my new Windows 7 Ultimate (64 Bit) any serious ATI problems. Just crossing my fingers.
Hi,
I agree TI 2010 is still a very user unfriendly product with a lot of bugs. Any advice I got from support so far didn't help. I tried it twice and now go back to 2009 again.
I'm very disappointed and angry that I did not read these forum posts BEFORE I spent $50.00 on this product.
The very first thing I tried with the product (after reading all the "Help" information) was to try to use the "System Clean-up" tool. It doesn't work.
The only thing it did was to announce that it found 341 items, BUT it never displayed them on the screen. I wanted to manually select particular items for it to clean up, but even that link (on the System Clean-up untility page) failed to do anything!
Dave Emery's post (way above this one) listed the following:
---------------------------
System Requirements
Supported operating systems
Windows XP SP3
Windows XP Professional x64 Edition
Windows Vista SP2 (all editions)
Windows 7 (all editions)
----------------------------
What disturbs me the most is that it says "Windows XP SP3"!
I am using Windows XP Home Edition SP2. I refuse to run SP3, because of the many MS bugs associated with it.
If this product won't work without SP3, then I'm going to ask for a refund. I just bought it 2 days ago!
Damn! I should have read the forums FIRST before buying. Doesn't Acronis TEST their products before selling them, to make sure they actually work as claimed?
Agreed. TI Home 2010 really stinks. No tech support, only auto-responses which never get followed up. TI Home 10 from a few years ago was great. TI 2010, at least with Win 7 64-bit, doesn't work.
Will leave this forum, now that I see that many others are having problems. Will recheck Acronis 2010 periodically to see if they have fixes.
I've had it with this heap of junk
Professional software like this is meant to work "out of the box", at least to a decent degree -
notified updates / hot fixes etc aside.
Please forgive the long post guys but maybe, just maybe, someone in Acronis will get the pure utter, absolute frustration of attempting to deal with the garbage they have sold us and their pathetic, so called, "support". (Although from what I've seen up to now I think it's more likely that porkers will sprout wings)
I do not expect to pay good money for a "professional" software which is supposedly designed to support us with disaster recovery only to find that it has as little real support as a two legged stool.
I do not expect to follow the "help" software instructions properly only to find out that it doesn't work and that Acronis already knows full well it doesn't work yet have done nothing to amend the instructions.
I have literally spent hours of my time scouring this newsgroup and grinding my way through reams of words to try to find a fix for things Acronis hasn't had the guts to be up front about and declare openly, rather than leaving it to their customers to try to provide fixes and their "support" people to have to correct the information to frustrated customers.
Even worse, when I do find what purports to be "known issue" their supposed "fix" still doesn't fix. Just two examples.
First one...
I try to mount an image following the help instructions.
TI just hangs, I have to kill the TI application, now my complete PC is locked up - reboot.
Maybe I did something wrong, try again - exactly the same thing - reboot.
Go digging into the forum to find that it's a "known issue" - or rather it is when PC Doctor spyware software is on the PC. But I haven't got that, never had - I scratch my head and think... maybe it's common to all spywares so I uninstall superantispyware and try again - reboot.
Try mounting the image again - it still hangs TI and the the PC - reboot and give up in disgust and frustration.
Why on earth, when an issue like that is known, isn't it announced properly with a simple patch available to force the software use "read only" as a default; at least until the issue is resolved.
Why, Acronis?
Second one...
I follow their help instructions and burn a recovery disk - reboot to test it
It opens fine but when the TI screen arrives I find I have no mouse or keyboard operation so I can't select anything - reboot.
I think... maybe a bad burn so try again with another disk - reboot.
The programme opens and yet again I've no mouse or keyboard - reboot.
Go to forum and plough through the topics, eventually find various posts from "support" who appear to know all about this issue and are offering links to download alternative software. problem is, no links in posts. So go hunting the forum again and find it's a(nother) "known issue" - "don't use the TI software to burn the disk! Go to my account screen and download an iso at my account screen - this works properly and supports USB"
OK, download the thing and burn it - reboot.
Boot up from disk and I'm presented with a list of options with technical expressions that mean squat to me.
Take what appears to be the default "home" choice...... yet again, no mouse etc - reboot
Try the non quiet option - it produces reams of script then the cursor just sits there winking at me like the back end of a cat on heat - reboot.
Yup- tried all the other choices too with exactly the same one or other result as above - reboot - reboot - reboot - ......
Just to make sure there's nothing screwy with my PC I try booting with the recovery disk from my old version - up it comes sweet as a nut with full mouse support.
Are you getting any of this Acronis?
My PC has been rebooted more times than a guy walking thousands of miles.
Can you hear the sheer frustration?
You bombard me with emails to sell your software, hell you even send me a "Happy Holidays" email, yet you are incapable of sending your customers emails to warn them of issues.
Maybe tech support should consult with marketing to learn how to communicate?
I (once) thought Microsoft was bad, you guys beat them hands down.
I've used your software for a long time, never had any real problems, it's always worked when I needed it and I've upgraded regularly.
No more. I resent being sold what is obviously beta software under the guise of a full release.
I'll stick with my old version, if it doesn't work when I upgrade to Win 7 then I'll just use the Win 7 backup which I've heard works well.
I doubt you really care but, so long Acronis, you just lost (another!) customer; your software is not fit for purpose and I'll be claiming my money back.
I previously used version 7.0 and version 11. Since neither are compatible with Windows 7 32 bit version, I just upgraded to TI 2010.
I just made a normal image backup of my notebook internal hard drive and didn't have any problems. I also didn't have any problems after I validated the backup, which was stored on an external hard disk.
I'm noticing a lot of postings (but not all) regarding problems with the 64 bit version of Windows 7. It would be interesting to know what percentage of problems and what problems are occurring with the 32 bit version of Windows 7, which with the 64 bit version, and which with both.
To provide a feedback to Larry for my use of Acronis True Image Home 2010, Build 6053, German Language Version:
I bought just before Christmas a new PC with the 64-bit version of Windows 7 Ultimate (German Language version). On this PC, I made several .tib images of my C partition and even restored/recovered once my C partition from one of these .tib files. I encountered no problems.
I converted without problems with ATI 2010 an Image of My C Partition that had been created by the Windows 7 Backup tool to the ATI Format (but I did not test the recovery from the converted Image).
I also made several file backups, both Full-Backups and Incremental backups. I tested the restore/recovery of file backups with a relative small number of folders/files. And I had no problems with it.
I created a bootable media on a CD and tested sucessfully that I can boot from it. Also, I activated the Acronis Startup Recovery Manager.
----
It seems therefore to me, that while some users report problems, for some other users ATI Home 2010 works well with Windows 7 64-bit.
I do not know under which circumstances, the probability of having a well functioning ATI Home 2010 is large and under which circumstances it is small. My particular case has following characteristics:
- My PC is new Windows-7 based PC, and had never seen a previous version of Windows
-My new PC has also never seen a previous version of ATI
- On the Disks of my PC, I have only one Operating system Copy (I do not even have on my PC the Windows XP Option)
- On my new PC, I have not (yet?) installed any non-Microsoft Anti-Virus Software or non-Microsoft Firewall Software
- I do not use any kind of RAID Disks
- The Only C Partition Recovery test, that I have done so far is from a .tib File that is stored on an internal SATA Disk (a WD Digital Caviar Green of 2 TB , that I am reserving for Backups).
I do not know yet if recovering my C Partition from an external USB Disk will be as unproblematic as from my internal disk.
----
Based on what other reports in this forum (and at other places), I have no doubts that ATI 2010 has problems. But it seems to me, that some of those who report problems are sometimes exagerating (for example, I have read that ATI 2010 does not function under Windows 7 64 bit. This is probably true for the particular case of the user who complaimed; but as stated, the complain is nevertheless not correct).
But on the other side, some who reported problems seem to be trustworthy.
I wish, I would understand better the situation.
No problem with backups and restore with my 32bit Window 7 but then I avoid the problematic areas of the programme.
I do manual full backups, I have a wired keyboard and mouse and I boot off WinPE USB stick (Actually Grubdos then WinPE) rather than the Linux recovery disk. I use Karen's Replicator to do critical file backups.
There is certainly a problem with 64bit and Acronis seem to have had a meltdown in the quality assurance sides of things and customer support.
The marketing side of the business is out of sync with the programming side.
I'm noticing a lot of postings (but not all) regarding problems with the 64 bit version of Windows 7. It would be interesting to know what percentage of problems and what problems are occurring with the 32 bit version of Windows 7, which with the 64 bit version, and which with both.
I agree with Larry (and with others): it would be very helpfull, If Acronis could provide an accurate list of known problems. And it would be helpfull if the description would identify under which circumstances the problem occurs.
There is along and well-documented history of ATI releases, especially ATI 11, ATI 12/2009, and ATI 13/2010 having critical problems along with a host of other lesser but serious bugs. It's not that ATI doesn't work on some machines in some ways (especially simple ways); it's that in a great many casers it doesn't do fundamental things it's purported by Acronis to do. What's tragic is that it's been this way for several years, without any sign of improvement.
This is software one should not buy without doing a free trial. What's more, before tying you should already have some way to restore your PC in case the installation itself mucks things (yeah, I know, catch 22). And try the other brands, too; most of the bigger sellers offer free trials.
Based on what other reports in this forum (and at other places), I have no doubts that ATI 2010 has problems. But it seems to me, that some of those who report problems are sometimes exagerating (for example, I have read that ATI 2010 does not function under Windows 7 64 bit. This is probably true for the particular case of the user who complaimed; but as stated, the complain is nevertheless not correct).But on the other side, some who reported problems seem to be trustworthy.
I wish, I would understand better the situation.
There is along and well-documented history of ATI releases, especially ATI 11, ATI 12/2009, and ATI 13/2010 having critical problems along with a host of other lesser but serious bugs.
[/quote]
Whilst I would agree with much of your post, I would take issue with you saying ATI 2009 has problems. For me and many many other Acronis users version 2009 has been the best ever release of Acronis, yes better then Acronis 10 which I previously used. It's the first Acronis product that has run faultlessly on all three of my computers. Personally I steer well clear of all the whistles and bells and stick to full images - it's what Acronis has always done best.
This is my first use of Acronis product - TIH 2010.
I have/had an issue as stated in forum article: 7524: Try and Decide Fail to Start.
Acronis tech support does not respond - what is their strategy - wait for 30-days until the free support is run out then send out some "type" of response. I been waiting 15 days for a response form Acronis.
As I stated in an issue with the product - Acronis support is sub-standard and I am boycotting products / companies with such business practices - they (Acronis) are not the only game in town.
Customers should not have to be subject to poor company practices. The forums are great, and some of you guys should be receiving the tech support wages from Acronis for your assistance -- their tech support must be sitting around discussing the release of Avatar II.
Of course one of Acronis' moderators will chime in on the forums threads with 'we' are here to help and what can 'we' do for you. Well, Acronis - answer your support emails - that would be a start.
I wonder why Acronis doesn't stop delivery of TI 2010 until the bugs are fixed. But this is no longer my business, I gave TI 2010 back to the retailer and use TI 2009 furthermore.
One question. I never used Try&Decide. Would it have been possible to install TI 2010 with Try&Decide 2009? If yes, I can do so in some weeks time experimentally without of the trouble I had now.
If you haven't come cross any probs, you are truly blessed -- and perhaps parochial in your use of the program ;) While each version has been able to run on some machines if used only in very basic modes and will therefore have some boosters, each of the last three have documented critical probs on many machines. Those of us that have responsibilities to clients and who before the last three versions were big fans of ATI, cannot afford to risk clients' data or our business on unreliable software. Can you imagine recommending or installing security software like a backup program, and then giving the client a list of caveats about don't touch this part of the program or that part or try to do this, etc? However, compared to the dreaded ATI11, anything might have seem like working program. ;)
Whilst I would agree with much of your post, I would take issue with you saying ATI 2009 has problems. For me and many many other Acronis users version 2009 has been the best ever release of Acronis, yes better then Acronis 10 which I previously used. It's the first Acronis product that has run faultlessly on all three of my computers. Personally I steer well clear of all the whistles and bells and stick to full images - it's what Acronis has always done best.
I'm pretty disgusting with Acronis as well. Many features that partially work. Support that is horrible and then demands that I respond to a ticket as "Resolved" even though it isn't.
It's sad because I used to really love Acronis.