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ASKING FOR SUBKEY? WHAT IS IT

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I GOT A COPY OF TRUE IMAGE HOME WITH A HARD DRIVE I PURCHASED ITS ASKING FOR A SUB KEY IVE PUT IN TH KY ON THE CASE THE DISC WAS IN AND IT DONT WORK?

ANY HELP APPRECIATED

DAN WHITE

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The copy of Acronis True Image Home that comes with hard drives from Western Digital, Seagate,etc. normally don't require a key. What kind of message do you get when you enter your key? Can you provide any screen captures? Also what version of Acronis True Image Home did you receive? Who is the manufacturere of the drive, and where did you purchase it?

yes it came with a samsung hdd bought from ebuyer.com i actually got 2 copies, they have what appears to be key but they don't work

the cd doesn have a vrsion number on it

e

You should contact ebuyer.com for support with this issue. You can also try contacting Acronis support and they may be able to help as well: http://kb.acronis.com/content/8153