ATI 2014: Manual Validation with Backup on a NAS fails
Hello,
I'm running ATI 2014, Build 6673 on Windows 10 Home (x64).
I have different backup tasks, one backup on the local drive and two on a Synology NAS. When I start a manual validation it suceeds for the backup saved on the local drive. And it fails every time for the backups on the NAS with the error code: 0x01E50015+0x01E5001A+0x000B041D+0x00040007+0x0000FFF0+0x8007052E
But automatic Validation as part of the (NAS) backup process suceeds!
Also I have no problems to restore files of the (NAS) backups and can mount the tibs.
I already deleted the backup-tasks, the archivex.xml and then restored it. I even uninstalled and reinstalled ATI. No change at all.
Any further ideas?
Best regards
Wolfgang
Try validating via the offline bootable recovevery media for the NAS job - perhaps it may fair better? Or, maybe it also errors out? As Steve poined out 2014 is not officially supported on Windows 10 so it may just be a validation bug from within Windows across network storage locations.
Thanks for your replys!
So it seems that I just have to accept or ignore that behaviour :-(
Best regards
Wolfgang
Wolfgang,
Does the NAS validation fail immediately, or does it run for a couple of hours, then fail? If you could post the service log, it could provide some additional information.
My guess would be that it fails immediately, which would indicate a NAS credentials problem.
Steve and Bobbo are correct that Acronis does not support ATI 2014 and earlier versions running under Win 10.
FtrPilot
Sorry for my late reply.
The (manual) validation fails immediately, yes.
As mentioned the automatic validation as part of the backup process suceeds every time. I added it to the backup task and can live with it. The manual validation seems to not work properly on NAS drives @windows 10.
Aditionally my log (sorry, it's German):
<?xml version="1.0" encoding="UTF-8" ?>
<log uuid="8EBFD876-507A-4735-9EBB-04A160CB9398" product="True Image" version="17.0" build="6673" task="D7AD57C4-7C51-48E2-AE03-4E7E70AEEAF7" task_name="Backup-Validierung" >
<event id="1" level="2" module="100" code="2" time="1461611906" message="Aktion Backup-Validierung wurde manuell gestartet." />
<event id="2" level="2" module="100" code="0" time="1461611906" message="Aktionsbeschreibung: Stufenbeschreibung." />
<event id="3" level="2" module="100" code="11" time="1461611907" message="Priorität geändert in 'Niedrig'" />
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</event>
<event id="10" level="4" module="485" code="8" time="1461611912" message="Öffnen des Backups \\Diskstation\Backup\Eigene Dateien\2016-04-25_-_Eigene_Dateien_inc_b2_s10_v1.tib fehlgeschlagen. Stellen Sie sicher, dass der Backup-Speicherort verfügbar ist und alle Versionen des Backups enthält. Dieses Backup ist möglicherweise ebenfalls beschädigt." line_tag="0x76C4057909F37DAA" hide="1" />
<event id="11" level="4" module="485" code="5" time="1461611912" message="Öffnen des Backups \\Diskstation\Backup\Eigene Dateien\2016-04-25_-_Eigene_Dateien_inc_b2_s10_v1.tib fehlgeschlagen. Stellen Sie sicher, dass der Backup-Speicherort verfügbar ist und alle Versionen des Backups enthält. Dieses Backup ist möglicherweise ebenfalls beschädigt." line_tag="0x132134CB418E724B" hide="1" />
<event id="12" level="4" module="485" code="21" time="1461611912" message="Öffnen des Backups \\Diskstation\Backup\Eigene Dateien\2016-04-25_-_Eigene_Dateien_inc_b2_s10_v1.tib fehlgeschlagen. Stellen Sie sicher, dass der Backup-Speicherort verfügbar ist und alle Versionen des Backups enthält. Dieses Backup ist möglicherweise ebenfalls beschädigt." line_tag="0x132134CB418E71F8" hide="1" />
<event id="13" level="4" module="485" code="26" time="1461611912" message="ARsECwDaPUUq13X1LQAkbW9kdWxlAFdDOlxQcm9ncmFtIEZpbGVzICh4ODYpXENvbW1vbiBGaWxlc1xBY3JvbmlzXFRydWVJbWFnZUhvbWVcVHJ1ZUltYWdlSG9tZVNlcnZpY2UuZXhlAAAHAAQArvchO3t0X/NGZWhsZXIgYmVpbSDDlmZmbmVuIGRlciBEYXRlaS4AZnVuY3Rpb24AQU9wZW5GaWxlVwBmaWxlbmFtZQBXXFw/XFVOQ1xEaXNrc3RhdGlvblxCYWNrdXBcRWlnZW5lIERhdGVpZW5cMjAxNi0wNC0yNV8tX0VpZ2VuZV9EYXRlaWVuX2luY19iMl9zMTBfdjEudGliAADw/wAAw7jtZL39KL1EZXIgQmVudXR6ZXJuYW1lIG9kZXIgZGFzIEtlbm53b3J0IGlzdCBmYWxzY2gAY29kZQBOLgUHgAAAAAAA; ARsECwDaPUUq13X1LQAkbW9kdWxlAFdDOlxQcm9ncmFtIEZpbGVzICh4ODYpXENvbW1vbiBGaWxlc1xBY3JvbmlzXFRydWVJbWFnZUhvbWVcVHJ1ZUltYWdlSG9tZVNlcnZpY2UuZXhlAAAHAAQArvchO3t0X/NGZWhsZXIgYmVpbSDDlmZmbmVuIGRlciBEYXRlaS4AZnVuY3Rpb24AQU9wZW5GaWxlVwBmaWxlbmFtZQBXXFw/XFVOQ1xEaXNrc3RhdGlvblxCYWNrdXBcRWlnZW5lIERhdGVpZW5cMjAxNi0wNC0yNV8tX0VpZ2VuZV9EYXRlaWVuX2luY19iMl9zMTBfdjEudGliAADw/wAAw7jtZL39KL1EZXIgQmVudXR6ZXJuYW1lIG9kZXIgZGFzIEtlbm53b3J0IGlzdCBmYWxzY2gAY29kZQBOLgUHgAAAAAAA; 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; AQcABACu9yE7e3Rf80ZlaGxlciBiZWltIMOWZmZuZW4gZGVyIERhdGVpLgBmdW5jdGlvbgBBT3BlbkZpbGVXAGZpbGVuYW1lAFdcXD9cVU5DXERpc2tzdGF0aW9uXEJhY2t1cFxFaWdlbmUgRGF0ZWllblwyMDE2LTA0LTI1Xy1fRWlnZW5lX0RhdGVpZW5faW5jX2IyX3MxMF92MS56aXAAJG1vZHVsZQBXQzpcUHJvZ3JhbSBGaWxlcyAoeDg2KVxDb21tb24gRmlsZXNcQWNyb25pc1xUcnVlSW1hZ2VIb21lXFRydWVJbWFnZUhvbWVTZXJ2aWNlLmV4ZQAA8P8AAMO47WS9/Si9RGVyIEJlbnV0emVybmFtZSBvZGVyIGRhcyBLZW5ud29ydCBpc3QgZmFsc2NoAGNvZGUATi4FB4AAAAAAAA==; AfL/CwB/cY5ByzQhEwAkbW9kdWxlAFdDOlxQcm9ncmFtIEZpbGVzICh4ODYpXENvbW1vbiBGaWxlc1xBY3JvbmlzXFRydWVJbWFnZUhvbWVcVHJ1ZUltYWdlSG9tZVNlcnZpY2UuZXhlAAA=; AR0ECwAL8imOlCI/TQAkbW9kdWxlAFdDOlxQcm9ncmFtIEZpbGVzICh4ODYpXENvbW1vbiBGaWxlc1xBY3JvbmlzXFRydWVJbWFnZUhvbWVcVHJ1ZUltYWdlSG9tZVNlcnZpY2UuZXhlAAAHAAQArvchO3t0X/NGZWhsZXIgYmVpbSDDlmZmbmVuIGRlciBEYXRlaS4AZnVuY3Rpb24AQU9wZW5GaWxlVwBmaWxlbmFtZQBXXFw/XFVOQ1xEaXNrc3RhdGlvblxCYWNrdXBcRWlnZW5lIERhdGVpZW5cMjAxNi0wNC0yNV8tX0VpZ2VuZV9EYXRlaWVuX2luY19iMl9zMTBfdjEudGliLm1ldGFkYXRhAADw/wAAw7jtZL39KL1EZXIgQmVudXR6ZXJuYW1lIG9kZXIgZGFzIEtlbm53b3J0IGlzdCBmYWxzY2gAY29kZQBOLgUHgAAAAAAA; AR0ECwAL8imOlCI/TQAkbW9kdWxlAFdDOlxQcm9ncmFtIEZpbGVzICh4ODYpXENvbW1vbiBGaWxlc1xBY3JvbmlzXFRydWVJbWFnZUhvbWVcVHJ1ZUltYWdlSG9tZVNlcnZpY2UuZXhlAAAHAAQArvchO3t0X/NGZWhsZXIgYmVpbSDDlmZmbmVuIGRlciBEYXRlaS4AZnVuY3Rpb24AQU9wZW5GaWxlVwBmaWxlbmFtZQBXXFw/XFVOQ1xEaXNrc3RhdGlvblxCYWNrdXBcRWlnZW5lIERhdGVpZW5cMjAxNi0wNC0yNV8tX0VpZ2VuZV9EYXRlaWVuX2luY19iMl9zMTBfdjEudGliLm1ldGFkYXRhAADw/wAAw7jtZL39KL1EZXIgQmVudXR6ZXJuYW1lIG9kZXIgZGFzIEtlbm53b3J0IGlzdCBmYWxzY2gAY29kZQBOLgUHgAAAAAAA; AR0ECwAL8imOlCI/TQAkbW9kdWxlAFdDOlxQcm9ncmFtIEZpbGVzICh4ODYpXENvbW1vbiBGaWxlc1xBY3JvbmlzXFRydWVJbWFnZUhvbWVcVHJ1ZUltYWdlSG9tZVNlcnZpY2UuZXhlAAAHAAQArvchO3t0X/NGZWhsZXIgYmVpbSDDlmZmbmVuIGRlciBEYXRlaS4AZnVuY3Rpb24AQU9wZW5GaWxlVwBmaWxlbmFtZQBXXFw/XFVOQ1xEaXNrc3RhdGlvblxCYWNrdXBcRWlnZW5lIERhdGVpZW5cY2RwLm1ldGFkYXRhAADw/wAAw7jtZL39KL1EZXIgQmVudXR6ZXJuYW1lIG9kZXIgZGFzIEtlbm53b3J0IGlzdCBmYWxzY2gAY29kZQBOLgUHgAAAAAAA; " line_tag="0x132134CB418E71F4" hide="1" />
<event id="14" level="4" module="11" code="1053" time="1461611912" message="" line_tag="0x4D3F22948E29F20B" hide="1" />
<event id="15" level="4" module="4" code="7" time="1461611912" message="Fehler beim Öffnen der Datei." line_tag="0xF35F747B3B21F7AE" hide="1" />
<event id="16" level="4" module="0" code="65520" time="1461611912" message="Der Benutzername oder das Kennwort ist falsch" line_tag="0xBD28FDBD64EDB8C3" hide="1" />
<event id="17" level="4" module="316" code="5" time="1461611912" message="Aktion mit Fehlern beendet." line_tag="0x9F2C53C72E8BCD1F" >
<error>AQUAPAEfzYsux1Msn0FrdGlvbiBtaXQgRmVobGVybiBiZWVuZGV0LgAkbW9kdWxlAFdDOlxQcm9ncmFtIEZpbGVzICh4ODYpXENvbW1vbiBGaWxlc1xBY3JvbmlzXFRydWVJbWFnZUhvbWVcVHJ1ZUltYWdlSG9tZVNlcnZpY2UuZXhlAAA=</error>
</event>
</log>
What I do not understand is the message with login oder password incorrect => both are saved for the NAS drive and are definitely saved correctly (successfully tested).
Best regards
Wolfgang
Hello Wolfgang,
Thank you for the log file which shows the following when translated (Google Translate):
Open the backup \\ DiskStation \ backup \ My Documents \ 2016-04-25 _-_ Eigene_Dateien_inc_b2_s10_v1.tib failed. Make sure that the backup location is available and includes all versions of backups. This backup may also damage .;
Error opening file
The user name or password is incorrect;
Preparing the data stream failed. Check the source and target volumes exist .;
As automatic validation works correctly when you perform it as part of the backup task but fails when you attempt it manually, I would tend to suspect that there is a difference in the credentials being used, or in the way which ATIH 2014 handles the credentials between a Backup task and a Validation task.
The other issue, as stated before, is that ATIH 2014 is not supported for use with Windows 10.
Take a look at KB Document https://kb.acronis.com/content/58004 which has the title: 58004: Acronis True Image 2016: Troubleshooting Issues Related To NAS Credentials - this may offer some further clues here.
Hello Steve,
thanks a lot. I'll try the solution(s) mentioned in the KB document.
Best regards
Wolfgang
I have the exact same problem with ATI 2014, and I'm running Win 8.1