ATI 2015 will not shutdown PC afer scheduled backup
The options are setup to do a complete backup and then incremental. The backups are scheduled to run at 9pm at night and then shutdown the PC. However, my client always finds his PC on in the morning so it's not shutting the PC off.
It's my understanding for the shutdown process to work you need to go into Advanced and check the box to enable Computer Shutdown and click OK to save.
He's running Windows 7 with updates current. 4Gb of RAM. PC doesn't get used much but for email and some browsing and invoicing for his business (uses Excel).
I'm concerned about this client because the exact same thing happened to this guy running ATI 2012 on WinXP and with Acronis support we couldn't get it to work.
Some users have always had this issue. This is a lnk to an alternate solution which is to put the shutdwon command inside a bat or cmd file and run that bat/cmd file from the Pre/post Post command so the shutdown command will be issued after the backup is over.
This issue is well known and has been discussed ad nauseum here:
https://forum.acronis.com/forum/45058
It is very unlikely that this problem is affecting only 'some users'. As ever, the problem is proving that it is more widespread than is being asserted. No offence, Grover, but this tactic is often employed by companies anxious to preserve the respect of their customers. Sadly, Acronis' stance over this issue does them no credit and threatens to undermine the loyalty of their customer base.
Mike
https://forum.acronis.com/forum/45058
This response appears to be unrelated to my issue. I had this problem in past versions but I don't think this is related to my original post in this thread. Or am I missing something?
By the way. Thank you your response and very timely at that!
https://forum.acronis.com/forum/45058This response appears to be unrelated to my issue. I had this problem in past versions but I don't think this is related to my original post in this thread. Or am I missing something?
Hi,
You are correct and I apologise for appearing to hijack your thread with what appears to be an unrelated problem. I guess it was the thread title that prompted my somewhat precipitant response. However, maybe there is in fact a link between these two issues. Who knows!
Regards,
Mike
Some users have always had this issue. This is a lnk to an alternate solution which is to put the shutdwon command inside a bat or cmd file and run that bat/cmd file from the Pre/post Post command so the shutdown command will be issued after the backup is over.
I wonder if it's a shutdown issue or a scheduling issue. I noticed if I run the backup manually it shuts down the PC even if I tell Acronis to cancel the shutdown. Appears to me that it's ignoring the schedule to run at 9pm (and then shutdown).
In my opinion and only an opinion, I don't believe it is one issue but several issues and it is not the same issue for each of those having problems.
For some, it may be the power settings as to how they are configured.
In my opinion and only an opinion, I don't believe it is one issue but several issues and it is not the same issue for each of those having problems.
For some, it may be the power settings as to how they are configured.
Sure, and that makes sense. Since this is an issue for this guy I have the PC set to never go to sleep and he's leaving it on around the clock right now. But the schedule is still not running because the PC always remains on.
So, I'm not clear on the next step. This is the second time this has happened to this customer. Different PC, different OS and different version of ATI. As I stated, if I run the backup manually the PC will shutdown. But it's not running at it's schedule. Where do I troubleshoot? The PC is set to not sleep or shut off currently and this is still an issue.
Anyone?
At this point, I would try using a cmd file in the post command option.
The CMD file would contain the Windows shutdown command or other more sophicated shutdown command.
you may even want to have the cmd file to reference a Windows Task Scheduler file which can be used to shutdown the computer.
Your are in a trial and error situation until you find something that works.
I get that but the problem seems to be with scheduling not shutting down. See previous notes.
You might have a look at schedhlp.exe in the services.msc list and see if that process is running. This process starts and restarts (if needed) the scheduler so if your schedule is not starting this would be a good place to start looking. You could set the process to running at all times and see if that helps. If it does then something is keeping the process from starting as intended. Sometimes and antivirus app might decide that this process is malware and prevent it from running. You could add this process to the exceptions list of such application/s and possibly fix the issue.
To further expand on the good comments by MVP Enchantech.
In Windows services, find the service "Acronis Scheduler2 Service" (ActSch2Svc) which is referenced by him.
Click on the service to display its properties
Startup type should be set to "automatic" and service should be already started.
Inside the properties is the Recovery Tab.
Inside the Recoveriy tab, make sure the "First Failure," "Second Failure", and "subseqouent failue"
all three options read "restart the service" as action to be taken upon failure.
Click OK to save the changes.
--------------------------------------------
Assistance options:
If withiin 30 days of purchase, free assistance from Acronis is available.
If 30 dayis has expired, you can pay per incident, or if you can convince Acrnis that your problem is a bug, they will refund your servie charge money.
Or, continue to get help from other users on the forum (as per these postings) with you or your client performing serveral trial and error fixes.
Great idea. That one slipped by me. I'll check the Services and go from there. This, to me, seems to be the issue as it always shuts down when I run it manually. I'll check this out.
Well, I've added the cmd file for shutdown. I don't believe that will do anything in this case as the backup isn't running so there is nothing to shutdown if the backup doesn't run. The services are running and already set to "First Failure," "Second Failure", and "subsequent failure"
all three options read "restart the service" as action to be taken upon failure. MS Essentials is what is running on this PC and I don't see any way to make changes for Acronis or that it's causing a problem with Acronis.
I am understanding the problem to be the same as the subject you assigned to this thread
"ATI 2015 will not shutdown PC afer scheduled backup".
As you added a Post command, Be sure you have unchecked the shutdown option listed in the Advanced settings.
You won't know whether your fix works until you run the backup either manually or via a schedule.
As I had mentioned, you are in a trial and error situation and you won't know until a backup is completed as to whether the computer will shut itself down following a backup.
No. I've mentioned a couple of times that the issue now appears to be that the back up isn't running at the scheduled time. Since it's not then it cannot shutdown.
I did disabled the shutdown option since I added the post command. But I don't see this doing anything since the scheduled task isn't running.