ATI Can Not Do A Restore On Modern Motherboards (Gigabyte GA-P55-UD4P)

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B*E*W*A*R*E

True Image, Version 11 Build 8101 with not properly function with a Gigabyte GA-P55A-UD4P.

In the past I used ATI software to create and restore images on business computers. This package was also sold to my client base for the same functions.

In the past we build and delivered systems based on a Foxconn 975X7AB-8EKRS2H motherboard running Windows XP Professional x32 with SATA hard drives.

Some installs were done with Windows XP Professional x32 (Server 2003).

All of our operating systems are current with MS updates.

Recently we started to build systems based on a Gigabyte GA-P55A-UD4P; again using Windows XP Professional x32 with serial SATA hard drives.

I ran into a problem on Friday that requires me to do a full recover of my system and data hard drives. To my surprise, I can not restore the disk images created with ATI V11. Moreover the boot CD does not even recognize any of the five hard drives in the system.

The recovery program reports an error of E000101F4.

This seems to be a common problem with True Image. Ever more concerning if the fact that Acronis has not formally published any article on their web site that clearly explain the problem and clearly explain the procedure to correct the problem.

I have downloaded the current boot image from my account. Unfortunately, Nero can not burn the ISO image without an error of “could not perform end of track”. Not sure what this means because Nero works fine for all other tasks…..

I have downloaded the current trial version of True Image only to find out that I can not burn a Recovery Boot Disc (v14.0.5519). I get an “invalid media” error. Nor can I burn a Boot Disc from an ISO image. This is being done with Nero 10.

These are IDE burners that we are using in our systems.

In the past 20 hours I have wasted 23 CD-R trying to correct this problem.

I now have to bring my business system up from scratch. I have to re-install the OS and download over 200 updates, not including SP3, from Microsoft. Then I have to re-install, and test, every application that I used. Then I recover all of my data from Nero created CD and 4mm tape. True Image was supposed to solve this problem for me and MY CLIENTS.

Well, I now have to inform all of my clients that True Image has a serious, undocumented, problem with modern hardware. This is going to make me look like a fool for recommending the product to my client base.

B*E*W*A*R*E of trusting your data to True Image with modern hardware purchased in the last 2-years.

If anyone cares to explain this issue to me, I am more than willing to listen but the damage to my business had been done and it will not be forgotten for a long time.

I also like to why Acronis has kept the user community in the dark over this issue.

William Leger
Owner Star-9-Systems

sam 18/09/2010 - 04:51
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You don't say what Windows OS you are using. However, if you are using W7 or Vista Ultimate then why not use the backup utility that comes with Windows? I have been using this since I installed W7 and although I still use Acronis I also use Windows Backup and find it just works, works well and works every time.

sam 18/09/2010 - 20:41
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The machines in my office use Windows XP Professional with Service Pack 3. Regular OS updates are installed on a monthly basis. Unless an alert is issued over the Web.

I do have one machine running Windows XP Professional x64 with Service Pack 2. Again, updates are installed on a monthly basis.

Windows 7 is not an option for my business or my clients at this time. I may start to evaluate Windows 7 after SP1 is finally released and tested true.

I still have headaches from the hardware and software issues that Vista caused me. Granted, Windows 7 is suppose to correct many of the faults in Vista. Also, both have a lot of bloatware for the business community.

Bill

dim 19/09/2010 - 02:50
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I think it stinks that Acronis has tried to hide, or ignore, these issues. I know I am not the only one who got stung.

It also stinks that I can not get Tech support for a product that is only two years old. I am not going to buy, or recommend to my clients, upgrades just to buy an upgrade. Microsoft tried to pulled this garbage with their Windows Millennium Edition.

It stinks even more that the current product ATI 2011 does not solve the problem mentioned above. So much for buying an upgrade.

dim 19/09/2010 - 22:36
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It would seem that the Linux kernel doesn't have the required drivers and unfortunately TIH 11 is now 3 versions ancient!

What might work is to disbale the Sata drives in the BIOS and have them read as IDE.

I'd try downloading the ISO disk again (sounds as though it is corrupt) as that uses a different Linux kernel, though again it might be outdated.

The other option is to download the SAFE media, install it and reburn a rescue CD. The safe mode uses BIOS calls and therefore doesn't use or require drivers, you might just be lucky, though I'd think it will still need the disks on an IDE controller rather than Sata.

As a final option, make a PE based CD in which case the Windows drivers will be used and it should then boot.

I'll see if I can hunt down my v11 rescue CD as I have a Gigabyte GA-890GPA-UD3H now.

dim 19/09/2010 - 07:39
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William Leger wrote:

Windows 7 is not an option for my business or my clients at this time. I may start to evaluate Windows 7 after SP1 is finally released and tested true.

Bill

William Leger wrote:

Windows 7 is not an option for my business or my clients at this time. I may start to evaluate Windows 7 after SP1 is finally released and tested true.

Bill

I think due to Vista you may have a wrong notion about Windows 7. You really do not need to wait for a Service Pack, indeed from what I understand there isn't likely to be any such Service Packs as you understand them with W7. The reason for that is there have been so few issues with the product, it really is stable and light years ahead of XP, plus any issues are now dealt with as they arise in Windows Updates. It's certainly the best Windows iterations I have ever worked with and easily the equal of OS X.

dim 19/09/2010 - 09:36
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Faust wrote:
I think due to Vista you may have a wrong notion about Windows 7. You really do not need to wait for a Service Pack, indeed from what I understand there isn't likely to be any such Service Packs as you understand them with W7. The reason for that is there have been so few issues with the product, it really is stable and light years ahead of XP, plus any issues are now dealt with as they arise in Windows Updates. It's certainly the best Windows iterations I have ever worked with and easily the equal of OS X.

For whatever reasons the OP cannot use Windows 7 at this time. Don't forget, True Image 11 is probably not compatible with Windows 7.

As to your opinion of Windows 7, I just don't think it is that great, certainly not "light years ahead of XP". If you say "may be as good as XP" then I can mostly agree with you.

Back to the original problem, the boot CD created from True Image 11 is probably not compatible with the P55 motherboards. May be that's the source of the OP's problems. Another problem is that there is no "Safe version" available in the boot CD (at least the original version of True Image 11) and so if the full version does not load then there is no way to access the program.

mar 21/09/2010 - 14:47
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Switch bios Integrated SATA bus/controller to compatibility mode\ legacy mode. Acronis will see the drives

mar 21/09/2010 - 15:12
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[/quote]

As to your opinion of Windows 7, I just don't think it is that great, certainly not "light years ahead of XP". If you say "may be as good as XP" then I can mostly agree with you.

p>[/quote]

I'd like to modify my previous comment and state Windows 7 is in a different universe than XP. It's everything an OS should be whereas XP doesn't come close. Truly the difference is that great. I still have to use XP five days a week at my place of work and each day I use it shows me how poor it is when compared to W7.

mar 21/09/2010 - 18:32