ATI Sync Service stops working?
So ATI 2012 has been working with no problems. I do not use sync. I just backup to my other drive. I have notice when I run ATI and do a backup it runs with no problems. I do notice in Action Center/Maintenance/Reliability history there is an error that sync service has stopped working but when I check the service it is running. Anyone else see this. I run Win7 64bit. I installed ATI 2012 over 2011 with no problems but this.
There has to be a problem with the service because I don't even use Sychronization and it is stopping two or three times a day in the Win7 Reliabilty history. Does anyone else see this?
Yes, once, shortly after installing TIH 2012 under my Win7x64 OS. Mine was a "clean" install with the previous TIH version completely removed first, although I did leave Disk Director 2011 in place.
Since I no longer use the Sync Agent service (startup changed from automatic to manual) I haven't seen the same "service stopped working" error again. In my case, the details of the error were as follows:
Faulting application name: syncagentsrv.exe, version: 15.0.0.5545, time stamp: 0x4e4ff042
Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7ba58
Exception code: 0xc0000005
Fault offset: 0x00038da9
Faulting process id: 0x8c8
Faulting application start time: 0x01cc61c9cf9572fc
Faulting application path: C:\Program Files (x86)\Common Files\Acronis\SyncAgent\syncagentsrv.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 7688875b-cdbe-11e0-abce-0015af0fc93e
Frankly, it sometimes seems to me that each Acronis version tries to surpass its previous record of premature release bugs, but I'm inclined to blame the "marketeering experts" more than the developers for that all too common phenomenon.
I just set the service to manual. I will see if this solves the problem.
Since setting the service to manual start I have not received any errors.
Hallo
I use Sync Agent Service for synchronizing 4 folders from local hard disk to an USB disk. I have Win7x64 OS, but in event log and in reliability report I have many entries about crashing syncagentsrv, about every one hour.
Here are the details from Action Center/Maintenance/Reliability history (in german):
Beschreibung
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Common Files\Acronis\SyncAgent\syncagentsrv.exe
Problemsignatur
Problemereignisame: APPCRASH
Anwendungsname: syncagentsrv.exe
Anwendungsversion: 15.0.0.6154
Anwendungszeitstempel: 4eeb4d30
Fehlermodulname: StackHash_0a9e
Fehlermodulversion: 0.0.0.0
Fehlermodulzeitstempel: 00000000
Ausnahmecode: c0000005
Ausnahmeoffset: 03080341
Betriebsystemversion: 6.1.7601.2.1.0.768.3
Gebietsschema-ID: 1031
Zusatzinformation 1: 0a9e
Zusatzinformation 2: 0a9e372d3b4ad19135b953a78882e789
Zusatzinformation 3: 0a9e
Zusatzinformation 4: 0a9e372d3b4ad19135b953a78882e789
Weitere Informationen über das Problem
Bucket-ID: 2760392953
and here are the error(s) from event log application:
Name der fehlerhaften Anwendung: syncagentsrv.exe, Version: 15.0.0.6154, Zeitstempel: 0x4eeb4d30
Name des fehlerhaften Moduls: unknown, Version: 0.0.0.0, Zeitstempel: 0x00000000
Ausnahmecode: 0xc0000005
Fehleroffset: 0x3bdb3350
ID des fehlerhaften Prozesses: 0xbd44
Startzeit der fehlerhaften Anwendung: 0x01cccd857a5fd1c4
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Common Files\Acronis\SyncAgent\syncagentsrv.exe
Pfad des fehlerhaften Moduls: unknown
Berichtskennung: a998df8e-397e-11e1-9081-8b4cac00dd91
and also in event log system:
Der Dienst "Acronis Sync Agent Service" wurde unerwartet beendet. Dies ist bereits 1 Mal vorgekommen. Folgende Korrekturmaßnahmen werden in 10000 Millisekunden durchgeführt: Neustart des Diensts
syncagentsrv.exe is always crashing after about one hour and then the service is restarted by OS.
Anybody some knowledge about this errors?