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ATIH 11 Does not recognize hard drive/USB drive

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I am encountering the above problem which has been reported elsewhere on this forum. If I boot into ATIH 11 standard mode, the USB backup location can be accessed but the hard drive is not visible. If I boot into ATIH Safe mode, the hard drive is visible but the USB backup location is not. I have attempted to use the ATI 11 bootable media found in My Account, as well as the IsoLinux CD Build 6053 available elsewhere here. Neither have worked. The computer is a Dell 64-bit machine running Win 7. Thank you.

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Wembley,

Build 6053 is Version 2010. It should have worked. If your version 11 is the old version, be aware that support for Win 7 did not start until the 2010 version. The much older version 11 may have equal difficulty in seeing win 7 hardware. Suggest you contact the forum moderator and see if he has a special Acronis Rescue CD for Dell equipment. Be sure and advise him which version of Dell.

Here is the message address for Anton
http://forum.acronis.com/messages/new/71

Anton is not replying to my PM. A little disappointing to see that purchasers are only supported for a few years. Guess that's just the way things are.

Hello Wembley and Grover,

Thank you for your posts and I appreciate your help Grover.

Wembley, I am really sorry but I never received your private message. I will follow-up with a private message and I would really appreciate if you could let us know if the issue has been resolved or not.

Thank you.

Thanks Anton and Grover. Anton, I got your PM and will give that a try. Thanks again for the help.