ATIH 2010 requests unexisting volume when restoring

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I use ATIH 2010 (build 6053, latest available in Spanish) on W7.

For a few months now I am backing my two partitions manually from the main welcome screen directly to an external USB HD. After the first full backup I have used the "update" option on the same full backup as appearing on the screen. I always got a "update success". However today after a major fault I tried to restore from the latest update, sucessfully performed 10 minutes earlier, but it asked me for the location of an unknown volume 2 and subsequently failed.

This has happened with each one of the 16 updates I had performed since the first full backup which, however, worked perfectly and I managed to restore the PC to the state it was two months ago. None of the updates worked so I have lost many documents.

I have found similar posts across the forums but they were related to older 2010 and/or OS versions. I wonder obviously if there is a way to recover, if only partially, what I have lost and why the product gave me the option to update the original full backup and a success message if they were inconsistent (following the replies to the other posts in the forum)

regards.

lun 24/05/2010 - 18:47
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Carlos,

Please accept our apologies for the difficulties you've experienced.

Let me help you.

First of all, please check your archives for the errors:

  1. Click Recovery on the sidebar
  2. Select the archive to validate and click Validate on the toolbar. If the selected archive is password-protected, Acronis True Image Home will ask for the password in a dialog box
  3. After entering the correct password you will be taken to the Scheduling step, where you can schedule validation of the backup or leave the default setting Do not schedule.
  4. Clicking Proceed will start the validation procedure.

If you have a corrupt backup and need to restore data from it, the general strategy would be to:

  1. Copy the corrupt backup archive to the internal hard disk drive;
  2. Mount or explore the backup archive and try to restore files or folders from it.

Please reply to this thread if you have any additional questions.

Thank you.

jeu 27/05/2010 - 11:11
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