ATIH 2012 addional license cost

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I just bought ATIH 2012 from Staples $49.99 on April 20, 2012; so I would have a physical backup disk. I thought that I could install ATIH 2012 on both my Desktop and Notebook computers. I installed on the Notebook and activated it. I then installed onto the Desktop and when I tried to activate it -- I got a message that I had too many activations. (The store clerk told me that I could install on both the Desktop and the Notebook.)

Can I license on both my Notebook and my Desktop using the Staples $49.99 install disk? I did activate the Notebook, and did install on the Desktop as well, but it does NOT want to accept activation for the second install.

If he was wrong and I DO need to buy an additional license for my Desktop; how can I do this the most affordable way? I read that a 3 PC license sells for $79.99. Can I upgrade my brand new 1 PC license for the difference $79.99 - $49.99 = $30.00.

I also bought another Backup software Upgrade (S.C.) for $14.98) -- and it DOES allow installation and activation on two (2) PCs.

I really do NOT want to pay another $49.99 for a full version of ATIH 2012, please help as I need to resolve this ASAP.

TIA

sam 21/04/2012 - 16:29
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Hello riverlynx,

Thank you for posting and welcome to the Forum.

I am very sorry to hear about this issue. According to Acronis licensing policy one license can be used on one machine.

Currently we offer 1 copy of Acronis True Image 2012 Home and the Family Pack which can be used on three computers. Since Staples is a reseller we will not be able to refund your purchase because they may have their own refund policy. We will also not be able to cover the difference for your current copy and the Family Pack.

Please let me know if you have additional questions.

Thank you.

lun 23/04/2012 - 12:20
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