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ATIH12 - Acronis Nonstop Backup service stops itself

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Hello,

I have a new Dell laptop Win7 x64, just installed a fresh Acronis Home 2012 and dedicated a formated USB drive to Nonstop Backup. Process start a moment, then stop about 5/10 minutes later, then restart again, and again, till the Windows service "Acronis Nonstop Backup" stops. I can relaunch it manually, but then it stops again later.

I've read the Acronis KB saying the service stops itself if the computer is overloaded, but I have nothing launched, CPU is near 0%, I'm just trying to use Nonstop Backup.

I have the latest version 2012 b6131 and event viewer is saying about this error :

Nom de l’application défaillante afcdpsrv.exe, version : 1.0.0.3633, horodatage : 0x4eb1a6a6
Nom du module défaillant : MSVCR80.dll, version : 8.0.50727.6195, horodatage : 0x4dcddbf3
Code d’exception : 0x40000015
Décalage d’erreur : 0x000046b4
ID du processus défaillant : 0x22f0
Heure de début de l’application défaillante : 0x01cca6c805ed469d
Chemin d’accès de l’application défaillante : C:\Program Files (x86)\Common Files\Acronis\CDP\afcdpsrv.exe
Chemin d’accès du module défaillant: C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVCR80.dll
ID de rapport : 40226baf-12bd-11e1-8d6a-c0f8dae4f404

 Thanks for help.

0 Users found this helpful

kasimodem,

try to uninstall 2012, reboot and reinstall it, after having disabled any security, disk defragmentation or disk monitoring software.

I have done it, uninstall, reboot, manual delete of folders, reinstall, reboot.
Still the same error as soon as I create a nonstop backup task.
My previous notebook had Win64 too with TIH11 and everything was OK.
If you want further debug infos to help improve the product for a next update, please ask.

I have done it, uninstall, reboot, manual delete of folders, reinstall, reboot.
Still the same error as soon as I create a nonstop backup task.
My previous notebook had Win64 too with TIH11 and everything was OK.
If you want further debug infos to help improve the product for a next update, please ask.