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Backing up Outlook Express on XP Pro SP3 crashes every time

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Hi,
each and every time I try to backup email (and select Outlook Express and Windows Address Book), the backup gets to about 30% complete and then I get a "acronis true image service has encountered a problem and needs to close".

Can any one suggest a fix, workaround or something?

Oh, and Dr Watson does not generate a .dmp file.

Thanks
Mike

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Where you able to enter the proper credentials when you set up the email backup?
Does the error happen when you select only one of OE and Address Book?

I was not asked for credentials.
When you say "One of OE and address book" do you mean just select one or the other, but not both together?

Thanks
Mike

When you create an email backup, there is a orange-colored ribbon that says "Specify the credentials for this location" or something of that sort. You need to enter the windows username and password to which the email account belongs to. For outlook, it is the exchange account.