Backup doesn't show in some lists, doesn't allow mounting, interface bugs

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I have three backups, but the last one seems to be unusable. In addition, the TIH2011 software definitely has some pretty severe bugs related to this.

See attachment 1/bad01.jpg: three backups on dates Dec 13, 2010; Dec 28, 2010; Jan 9, 2011.

See attachment 2/bad02.jpg: Latest backup is listed as Jan 9, 2011.

See attachment 3/bad03.jpg: When I click "Explore all versions" from the main screen It only shows backups on the timeline for 12 Dec and 28 Dec.  Also, I sorta hate to break the news, but it's no longer 2010, so the backups from 2010 are NOT This year.  A clear UI bug, if nothing else.  And yes, my computer clock is set to the correct time and date.

See attachment 4/bad04.jpg: (Screenshot of multiple staggered TI dialogs in front of each other.) When I try to use the tools to mount this backup, it's not listed in the mount wizard dialog.  Only the two from December of last year are shown.  When I try to mount it with the browse, button I get error: "This is not the last volume of the backup archive."  Also a complete bug since it's the last date and was the scheduled backup that TI home ran by itself.

What gives? Is there some way to resolve this problem (and I'm certain there is at least one Acronis-caused bug in there)?  If the solution is to wait until the fall for the TIH 2012 upgrade for only $45, then I think I'll be moving to one of their competitors next time I buy.  I don't spend money to reward bad behavior.

Fichier attaché Taille
bad02.jpg 41.32 Ko
bad03.jpg 44.01 Ko
bad04.jpg 129.1 Ko
bad01.jpg 25.79 Ko
dim 16/01/2011 - 20:34
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Hello Scott,

Thank you for finding time to share your concerns with us. I entirely understand how confusing the situation is, and will do my best to help you.

It looks like the January backup got corrupted, and it cannot get recognized by the product. I wonder if you could follow the instructions listed in this article regarding investigating issues with corrupted archives.

"This year" issue appears to be the GUI problem, you're right. I've just forwarded this information to our Development team. We would also appreciate a chance to investigate the issue, and would be grateful is you could send us in addition Acronis Info from the problem machine. It could shed the light to the situation.

Please let us know if you have any additional concerns or questions, we will be glad to assist you.

Thank you!

jeu 03/02/2011 - 22:06