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Backup fail if tape is full

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I save some files to tape drive.
Sometimes if it takes more then one tape I get message "please change tape and click continue...".
But backup always fails then.
May be that's an time out problem?
Does anyone have the same problem?

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Hi Xuli1983,
you posted this question in Acronis True Image 2015 forum. However, this product doesn't support backing up to tapes.
Can you please clarify which product you are using so that I could move the thread to the rtght forum?
Thank you,