Backup Failing with locked files

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Hi there,

I have Acronis True Image Server installed and trying to create a full backup from scratch to an external hard drive. This is only backing up local files and folders, no network files. I have selected the appropriate local files, select destination, and schedule. But when it runs, whether it be under the schedule or manually it seems to stop at random files and it just sits there forever, in which case it drags the time to days instead of hours. It only really backs up 50GB or so and I have a terabyte drive to backup. Correct me if I'm wrong but seems to look like its stopping at locked or used files. Example yesterday morning at 6am I ran the full backup from 6am and checked this morning(next day) and it was still running sitting on one file.

Can someone shed some light if this is actually whats happening, or is it something else.
Is there a way to skip locked files?
I can't seem to find any errors or informational in the logs apart from the job starting and being canceled.

Windows 2008
Acronis® True Image Echo Server® with Acronis Universal Restore® (build 8,206)

Can anyone help because I haven't had a backup in a few days.

Noe

jeu 15/10/2009 - 08:15
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Hello Noe,

Thank you for using Acronis Products

First of all please make sure that you are using the latest build of the program. Check it in Help -> About. You can always download the latest build of the program from your account under Registered Products.

If the issue persists please check the disks for errors:

- Go to the Command Prompt (Start -> Run -> cmd)

- Enter the command: "chkdsk DISK: /r" (where DISK is the partition letter you need to check) for every partition that is visible in My Computer. Please note, that checking the C: drive may require you to reboot the machine.

If the issue persists download and install SnapAPI drivers for your version of Acronis True Image program using the following KB article

sam 17/10/2009 - 08:20
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HI there,
Thanks Dmitry, I think I sorted it. It turns out its was something to do with the Archive Splitting, it seems to have trouble splitting massive single files(we talking 15-20GB+) I have now set Archive Splitting to Automatic and seems to be running ok now.

Although I have one more concern - I run a full backup once a week on Monday (every other day is Diff), and one full backup archive file is a bit of 600GB big. My external HDD that I use as backup media is only 1TB. The next time the Full Backup runs will the job automatically overwrite the last one or will it try create a new 600GB archive file? If it does try to create a new archive file, what would you suggest I could do to get around this?

Cheers,
Noe

mer 21/10/2009 - 16:17