Aller au contenu principal

Backup Fails with "unknown user name or bad password"

Thread needs solution

I'm backing up a NAS to a USB drive attached to my Windows 7 computer.
I set up a backup set that is a differential scheme with no schedule (on demand). I did the initial backup. 3 weeks later, I go to do the next backup (differential) and it fails with a message that starts "access to the file or folder is denied (0x40014)", the full message is attached.

Nothing has changed since the first backup. I can browse the full content of the folder in Windows Explorer. 2 other backup sets from the same NAS to the same external drive work fine. A total of 3 backup sets display this error.

I tried creating new a backup set, but get the same error. I can recover files from the initial backup just fine.

phil

Fichier attaché Taille
acronis_error2.jpg 24.68 Ko
0 Users found this helpful

It is understood that your task is set as a non scheduled task. Nevertheless, please confirm that the services (schedhlp.exe and trueimagehomeservice.exe) are set to start automatic. You can do this using Windows Task Manager. (type services.msc in Windows search box to access).

If these services are set to manual change to automatic.

Providing link below describing Acronis Processes and Services for your convenience:

https://kb.acronis.com/content/44350

The 2 exe you mentioned are not listed in "services" and can't be set to automatic. schedhlp.exe does start when the "Acronis Scheduler2 Service" is started (it's exe is schedul2.exe and it's set to automatic), but trueimagehomeservice.exe does not appear to be a service and only appears in the task manager process list when the backup is actually started. In this case, it disappears instantly when the error occurs.

In any case, it doesn't explain how I get successful backups between the same devices.

phil

The services appear to be working correctly so that leads us to access to the network connection cannot be established. If your attached USB drive is a mapped drive that might be the issue here. It would be best to use the IP address for the drive for access. It could also be that credentials for the network share have been lost or changed. Testing your network connection from within the TI app might prove beneficial.

Of course, there is no IP for the attached USB drive, just the drive letter Windows maps it to. You probably mean the IP address of the NAS. As you can see from my original post, I'm already using the IP address for that. As well, I said that network names and passwords have not been changed and 2 other backup sets from the same NAS to the same USB work fine.

> Testing your network connection from within the TI app might prove beneficial.

Maybe, is there anything in the documentation that tells me how to do that?

Here is a KB Article giving troubleshooting guidelines. May be of some use:

https://kb.acronis.com/content/49904