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Backup fails on validation

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ATI 2014 fails on validation of an incremental backup with "Error occurred while reading the file. Error 0x7CEB2CDC9FB1204B."

I have installed the trial of ATI 2014 and successfully backed up and validated 100 GB to another machine on the network. I configured it to split the backup into 2GB lumps.

I then tried an incremental backup and this produced one additional 2GB .tib file (seems a bit excessive for an incremental backup - why are these so large?) but the backup failed on validation reporting in the log "Error occurred while reading the file. Error 0x7CEB2CDC9FB1204B." Retrying seems to have fixed it.

When the error message popped up there 3 were other hex numbers also (one was 0x00040001, I failed to note the next two before retrying, and these numbers don't seem to be written to the log). The automatic error reporting to the knowledge base produced no results.

I had the backup configured to retry up to 5 times on errors.

I guess my concerns are:

- why are the incrementals so large?
- can I get more verbose log reporting?
- when will the knowledge base be updated with ATI 2014 error messages?

I'll try again tonight with the retries set to a big number.

Thanks,
R

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At the very least, check your disk for file errors and preferably check the disk for actual disk errors.

As TI does a backup of disk sectors which change, any movement of files or use of defrag etc would cause an increase in size of the backup file. Even a renaming of file culd cause it to be included in an incremental backup.

You might be interested in this posting.
http://forum.acronis.com/forum/45087

Thanks for the quick reply. The ink was hardly dry!

I'll run a disk scan.

R

More information:

The error returned is 0x00040001 0x0000fff0 0x80070040 (just a suggestion - nobody should ever have to enter three 32-bit hex numbers by hand these days. Please change your error dialog so that we can copy and paste from the error text!).

On googling that string I found http://forum.acronis.com/de/forum/37592, but what I also realised is that the destination machine is also being restarted every day at 3am and I'm pretty sure this is what is tripping up the validate.

Thanks,
R

Hello, After a TC 2013 backup I ran a validation. Almost the end I received an error code that has no direct hit on the Acronis website:

0x00040001+0x0000FFF0+0x80070570

Any help is appreciated. Thanks, Bob

A g eneral article on troubleshooting corrupt images.

http://forum.acronis.com/forum/21382

RrnR,

A machine reboot would definitely be a cause for validation failure.
If that is not the issue, I would check source disk for disk errors.

bioya1
I would begin with a check of the source disk (ALL PARTITIONS INCLUDING HIDDEN ONES )for disk errors.
CHKDSK X: /R (WHERE X IS THE DRIVE LETTER BEING CHECKED)