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backup hard drive

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acronis don't regconize the external hard drive tashiba but it will regconize when i put jump drive in same slot, tryed all slots when tashiba externak hard drive is in it take a long time and never pass stage where it is reading or loading all drives.

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acronis don't regconize the external hard drive tashiba but it will regconize when i put jump drive in same slot, tryed all slots when tashiba externak hard drive is in it take a long time and never pass stage where it is reading or loading all drives.
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What do you mean when you say you put it in a slot? Do you take the drive out of its case and install it in the computer and it then works?

Does the computer see the drive with no problems?

What operating system are you running?

Which build of True Image are you using?

What is the model of your Toshiba drive?