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backup not working with newest update to ATI 2011

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Each time we try to backup our computer's hard drive using ATI 2011 (current version) to our external hard drive. We get the same error: internal error start sector not init...
Operating System: Windows 7 Pro
Any ideas how to fix this?

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The first place I would start is to check both disks for disk errors

Open a command prompt and type
CHKDSK X: /R ( where X is the actual drive letter for each disk.)