Backup Source (configuration) is Blank (empty)
Like many other postings here, I too am experiencing a "blank" Backup Source selection prompt. The software does not display any disk, drive or partition when I select: Disk mode; Single Partition mode; or Multi Partition mode. Hence I cannot perform a Back-Up with my new Premium Backup Software Suite!
Having read a few similar postings in the KB, I am able to provide the following facts that seem to be asked by different "support" persons on this Forum.
My Dell desktop XP Pro (SP3) system is a virgin system, in the sense that it:
A) It has no major bloatware installed: no MS Office; No email; just Firefox, Vipre AV & FWall, and a bunch of utilities;
B) It has had no previous versions of ATI installed before;
C) It does have AD Director Suite 10 installed;
D) AD Director 10 certainly can read the source Disk/Drive/Partitions without any problems;
In reading recommended checks by Colin B to Robin B on Sun, 2011-10-02 07:48
#1 and #5 I can confirm my system / registry displays pretty nearly the same entries as:
- fltsrv in registry as shown in snipshot
- upper filters fltsrv in registry
- lower filters fltsrv in registry
I also checked in system32\ drivers folder and confirm fltsrv.sys and snapman.sys exist. In addition, Device manager shows I have an Acronis Virtual Disk entry.
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From another KB posting I followed the advice of updating the snap driver; I downloaded and installed (Acronis True Image Home 2012) snapapi_685. (From an installation log I reviewed afterwards, I see that this UPDATE mostly just created registry entries as previously listed in snipshots by Colin B).
Now here is the interesting part.
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F) When I rebooted after this update, and tried to run ATIH2012, it came up with an error panel in blue font; which said that it had detected an older version of TI on my system, and that I must reboot!
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G) After I rebooted as specified, ATIH2012 now loaded correctly with the main menu of 3 icons, but still no Source drives or partitions displayed. I then tried running AD Director 10, but received the attached error message:
- E000101F4: Application Module Record.
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H) I then Uninstalled AD Director 10 using (a) the proper Acronis ADD uninstall program, and then (b) cleaned up any remaining traces with an installer monitor (Total Uninstall).
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I) After rebooting, I then Reinstalled ADD10 from new without any errors. And when I ran ADD10 again, it correctly displayed my HDD and its two partitions.
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J) So then I ran ATIH2012 again to see if it would now display my partitions in the Source Configuration panel. Unfortunately, It did not get that far. Instead it displayed the same message as in point F) above: An error panel in blue font; which said that it had detected an older version of TI on my system, and that I must reboot!
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K) As a last test, after rebooting, I chose to run ADD 10 once again, just to see if it too couldn't see my HDD. Instead of showing anything, it displayed the same error as described in G) above: - E000101F4: Application Module Record.
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L) Out of frustration, I reloaded ATIH2012, and played with some of the options.
And Lo! and Behold! I find the Backup & Recovery Tab has an option to Browse For Backup which --- an it displays my HDD and 2 Partitions and all their sub-directories perfectly!
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In short, ATIH2012 is not a good piece of software, based on the hassles I have had now on a "virgin" DELL XP Pro system. One function can't "display" drives or partitions to Backup, whereas another sub-function can view my HDD in perfect detail. And when ATIH2012 executes it screws up Acronis Disk Director 10, forcing a reinstall. Immediately afterwards, ATIH2012 doesn't run because it thinks there is an old version of TI on my system! And then we go round in circles????
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This Acronis Software EXHAUSTS me. As so many other posters have stated, it is so frustrating to install or to upgrade, or to operate correctly. I have done my bit in documenting for over 1 hour the software glitches I have experienced, having researched the KB for at least 1 hr beforehand.
Seeing I haven't successfully run this software since I bought it (now beyond the 30 day Installation Support window) can I have this case referred to an Acronis Techie? I couldn't face having to write any more detailed emails as I try help to isolate this problem further. Thanks. AC
