Backup Stops With Error

Hello William,

Please accept our apologies for the difficulties you've experienced.

Let me resolve the issue.

Most likely, there were some traces of version 2010 that prevents Acronis True image 2009 from working properly, so I may suggest you to uninstall Acronis True Image 2010 completely by the means of Acronis Clean-Up Utility:

Acronis Clean-Up Utility uses two additional components. Please makes sure that the following components are downloaded and installed in the system:

• DevCon - command-line utility that is an alternative to the Windows Device Manager. This utility is required to remove Acronis traces from Device Manager. DevCon is included in Windows Vista by default. Read more in Microsoft Knowledge Base Article 311272.

  If there is no DevCon in the system, you can download it from Microsoft Knowledge Base Article 311272, and place it inWindows\system32. Or you can just run Acronis Clean Up Utility, and it will offer to remove Acronis True Image Backup Archive Explorer manually using the steps described in the article Removing Acronis Backup Archive Explorer .

• Msizap.exe - command-line utility that performs cleanup operations on the Windows Installer configuration management information. Msizap.exe is a part of Windows Installer CleanUp Utility. This utility is used to remove Acronis True Image Home 2010 configuration information from the system.

  If there is no Msizap.exe, then Acronis Clean Up Utility will offer to download Windows Installer CleanUp Utility from the Microsoft website.

1. After the required components are installed, please download Acronis Clean Up Utility, unpack and run it;
2. Please choose to delete all Acronis products from the system;
3. You will be asked to close Windows Explorer instances since this is necessary to remove the tishell.dll and timounter.dll Acronis files, which interact with explorer.exe;
4. You will be also asked to reboot the system to complete the uninstallation.
5. After reboot please install version 2009 from scratch and check if the issue still persists.

Please reply to this thread if you have any additional questions.

Thank you.

I installed the relevant files and ran the Acronis Clean Up Utility which ran to normal completion.

I powered the machine off and restarted. The machine will begin loading Windows but a few seconds into the load very briefly flashes as BSOD [so fast that I've not been able to get the Pause|Break button to capture it] and then re-boots.

I've tried Safe Mode and it gets as far as completing the load of the agp400.sys file before it stops and re-boots.

I've tried the Last Good Install and get the same result.

Help please.

Thanks very much. Bill Cole

Hello William,

As far as I understand, your system stops with BSOD and from safe mode the load performs till agp400.sys driver, right?

If yes, this problem is caused by an incompatible video card driver that has been recently installed. What you need to do is disable the driver so that windows can boot normally. Once the computer is in windows and the desktop loads download a “known good” version of the driver.

1. You need to load into recovery console using your Windows XP OS Disc*
2. Making sure you’re logged into the proper windows installation, type in “listsvc“. This will pull up a listing of all the current services and drivers on your computer.
3. Type in “Disable” and then the driver that you want to disable. In this case it will be the agp400.sys driver.
4. Reboot into Windows.
5. Find a “known good” version of the driver. Perhaps even an older one.
6. <OPTIONAL> Some of these incompatibilities are solved with a new BIOS revision. You could try flashing the BIOS using a new revision from the manufacturers site and then reinstalling the video card driver. Could solve things.

If the above does not work you might need to fix some errors first. Run a disk check using recovery console.

1. You need to load into recovery console using your Windows XP OS Disc*
2. Making sure you’re logged into the proper windows installation, type in “chkdsk /r.” This will force windows to do a thorough disk check and fix any errors it finds.
3. After it is done try booting into windows. If the problem persists apply the first method.

*To run the Recovery Console from the Windows XP startup disks or the Windows XP CD-ROM, follow these steps:

• Insert the Windows XP startup disk into the floppy disk drive, or insert the Windows XP CD-ROM into the CD-ROM drive, and then restart the computer.

  Click to select any options that are required to start the computer from the CD-ROM drive if you are prompted.

• When the "Welcome to Setup" screen appears, press R to start the Recovery Console.
• If you have a dual-boot or multiple-boot computer, select the installation that you must access from the Recovery Console.
• When you are prompted, type the Administrator password. If the administrator password is blank, just press ENTER.
• At the command prompt, type the appropriate commands to diagnose and repair your Windows XP installation.

If this still does not help, let's investigate the issue more thoroughly by checking the BSOD contents. The fact that your PC reboots fast and you're not able to check the BSOD means that auto restart option is enabled. Please disable it as described below, make the digital photo of the BSOD and attach it to your answer in this thread:

• When your computer restarts but before Windows launches, press F8.
• On a computer that is configured for booting to multiple operating systems, you can press F8 when the boot menu appears.
• Use the arrow keys to highlight the Disable Automatic Reboot, and then press ENTER.

We are looking forward to hearing back from you at your earliest convenience.

Thank you.