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Backup terminates or else freezes computer...any suggestions?

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I have tried multiple times to backup and it appears to start, but then terminates. It says, "terminated by user" (which I have not).... OR else it just freezes the computer and I need to reboot. argh....please help!

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Hello Anita Jader,

Thank you for posting and welcome to the forum. I will definitely help you with this.

Please let me know the build number of your software and send me a private message with this report. This information will help me to resolve this issue.

Please let me know if you have additional questions.

Thank you.